Regional Senior Technical Service Engineer (Adhesives and Tapes)

Avery Dennison; Bandar Baru Bangi; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A global materials science company is seeking a Senior Technical Service Engineer to provide technical support in the ASEAN region. Ideal candidates will have over 8 years of experience in adhesive industries and strong communication skills in both English and Mandarin. Responsibilities include market analysis, project support, and customer interaction. The position requires frequent travel.

Qualifications

• At least 8 years working experience in adhesive, PSA tape/label, coating related industries experience preferred.
• Excellent command of English & Mandarin required.
• Expected travel is 50% of time.

Responsibilities

• Provide technical support for PM ASEAN business, especially in automotive.
• Support quality team for complaint handling.
• Analyze market trends and support commercial team.

Skills

Communication skills

Teamwork spirit

Knowledge of ISO 9001

Proactive working

Mandarin language

Education

Bachelor's degree in polymer science or related discipline

Job description

Regional Senior Technical Service Engineer (Adhesives and Tapes)

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, INDONESIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

YOUR RESPONSIBILITIES WILL INCLUDE (not limited to):

• Provide technical support for PM ASEAN business, especially focusing on industry tapes application in automotive, electronics and general industry segments.
• Technically support the commercial team for existing/new customer and/or new application development with existing/new products.
• Interact with customers during project definition through customer trials and to commercialization.
• Initiate lab testing, determine test protocol and provide reports to customers for different applications.
• Provide process support to customers for tape laminating, die cutting, and part application.
• Support quality team for complaint handling and on-site customer trouble shooting.
• Scope opportunities for potential new products with customers and sales.
• Analyze the market trends and competitions, support commercial team to identify the unmet needs of the market, work with market team for new technologies/products road mapping.
• Support R&D to identify new product development opportunities, collect and understand customer requirements, and translate to CTQs, work with R&D and market teams for new product launch.
• Work with product management team to act as technical project leader for outsourced solutions on assigned projects for ASEAN.
• Provide technical and application trainings internally and externally.
• Follow the company EHS regulations, process and SOP instructions. Complete EHS training and pass the evaluation before on-boarding.
• Preferred to have knowledge on ISO 9001, IATF 16949. Familiar with APQP, PPAP, MSA, FMEA and SPC.

WHAT WE WILL BE LOOKING FOR IN YOU:

• Bachelor degree above, preferably with a background in polymer science or other related discipline.
• At least 8 years working experience in adhesive, PSA tape/label, coating related industries experience would be preferred.
• Good communication skill for both internal and external.
• Working proactively and good teamwork spirit.
• Excellent command of English & Mandarin.
• Expected travel is 50% of time.
• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Technical Services Engineer?
• What's your expected monthly basic salary?
• How would you rate your Mandarin language skills?
• How many years' experience do you have as a Sales and Service Engineer?

Manufacturing, Transport & Logistics 101-1,000 employees