Job Purpose
The Regional Payroll Specialist is responsible for delivering accurate, compliant, and timely end-to-end payroll for multiple APAC & Middle East countries, with core deliverables focused on Malaysia payroll. This role partners closely with internal teams and external vendors, ensures strong governance, and supports payroll-related projects, system changes, and process improvements within the Shared Services organization.
Key Responsibilities
Payroll Management
- Manage end-to-end payroll processing for Malaysia and other assigned APAC & Middle East countries via internal payroll systems or external vendors.
- Prepare payroll reports for accounting/GL, finance payment requests, and all mandatory statutory requirements.
- Complete monthly, quarterly, and annual statutory filings accurately and on time according to each country’s legislation.
- Partner with the Mobility team and external tax agencies on expatriate/inpatriate tax computations and filings.
- Maintain strict confidentiality and protect sensitive payroll data at all times.
Compliance
- Ensure payroll operations comply with statutory requirements (e.g., local labour laws, tax regulations, social security, etc.), company policies and internal controls.
- Support internal and external audits by preparing relevant documentation and responding to audit queries.
Vendor Management
- Collaborate closely with external payroll vendors to ensure service quality, accuracy and compliance.
Enquiry Management
- Address payroll-related queries and discrepancies via ticketing system promptly and professionally, ensuring resolution within defined SLAs.
Project & Change Management
- Support HR and payroll transformation initiatives by providing country-specific payroll insights and expertise.
- Lead system migrations and implementations, including UAT, testing, documentation, and Go-Live support.
- Communicate payroll-related changes clearly to stakeholders and employees.
Process Improvement
- Identify opportunities to streamline payroll processes and enhance operational efficiency.
- Contribute to payroll system upgrades, continuous improvement efforts, and standardization of best practices.
Payroll Documentation & Knowledge Management
- Maintain accurate payroll records, statutory documentation, SOPs, and Work Instructions. Ensure documentation is always up-to-date and audit-ready.
Stakeholder Collaboration
- Provide payroll expertise to Centers of Excellence (CoEs), HR Business Partners (HRBPs), and internal stakeholders.
- Build strong, collaborative relationships with stakeholders as a trusted payroll partner.
Experience Required
- Bachelor’s degree holder in Human Resources, Finance, Business Administration, or related fields.
- Minimum 3 years of Payroll management experience (multi countries in APAC), with strong Malaysia payroll expertise.
- Experience working in a shared services environment and managing external payroll vendors is an advantage.
- Strong attention to detail, process discipline, and analytical/numerical skills.
- Customer-focused, collaborative, and able to work independently with a high sense of ownership.
- Effective time management skills; able to manage multiple tasks under tight deadlines.
- Strong communication skills.
- Experience with SAP SuccessFactors or SAP Workforce Time system is a plus.
Key Skills
- Analytical Skills
- Documentation
- Stakeholder Management
- Communication Skills and Abilities
- Data Analysis and Reporting
- Analysis and Problem Solving
- Data Integrity and Quality Assurance
- Time Management