Regional Network Operations Associate

Maxis; Nilai; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a technician to handle corrective maintenance and fault resolution. You will ensure timely service restoration, carry out preventive maintenance, and work closely with technical teams. Experience in networking is a must. This role offers the chance to contribute to essential operations in a dynamic environment.

Qualifications

• Experience in corrective maintenance and fault resolution in networking.
• Familiarity with safety standards and operational procedures.
• Ability to work collaboratively with technical support teams.

Responsibilities

• Respond to Trouble Tickets for hands-on fault resolution.
• Carry out scheduled preventive maintenance activities.
• Manage and close assigned Trouble Tickets within SLA.
• Follow safety standards during site work.
• Provide updates on work progress and ticket status.
• Perform on-site tasks including hardware replacements.

Job description

Overview

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

• Corrective Maintenance & Fault Resolution: Respond to Trouble Tickets by travelling to site for hands-on fault resolution. You will identify, troubleshoot, and repair network equipment across Mobile, Transport, FTTx and Enterprise, using necessary equipment to restore service within SLA.
• Preventive Maintenance: Carry out scheduled preventive maintenance activities as per work permits. This ensures our network equipment is always in top condition, preventing future faults and upholding our commitment to Focus on Real Customer Needs.
• SLA Management: Ensure all assigned Trouble Tickets are managed and closed within the defined Service Level Agreement (SLA), providing timely service restoration for our customers.
• Safety & Compliance: Strictly follow all safety standards and operational procedures during site work. Your commitment to safety ensures a secure environment for yourself and protects our network assets.
• Reporting & Updates: Provide accurate and timely updates on your work progress and ticket status using our field service tools. Keeping things simple and clear in your reporting helps the whole team.
• Team Collaboration: Work closely with the Network Service Assurance and RAN Service Assurance technical support teams, providing them with on-the-ground information to help solve complex issues faster so we can Celebrate Winning Together.
• On-Site Support: Perform on-site tasks which may include hardware replacements, technical support for new installations, and assisting during special network events.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.