Regional Manager (Restaurant)

Big Root Legacy Group; Tawau; On-site; MYR 200,000 - 250,000; Full time

Job summary

A reputable organization in Malaysia seeks an experienced Regional Manager to oversee operations across multiple outlets. You'll drive business growth, achieve sales KPIs, and lead a high-performing team. Candidates should have a Bachelor's in Business Management or related fields, with at least 5 years of multi-outlet management experience, particularly in F&B or Retail. The role demands strong leadership, analytical, and communication skills, along with a willingness to travel extensively within the region.

Qualifications

• Minimum 5 years of multi-outlet management experience (F&B/Retail preferred).
• Willing to travel extensively within the assigned region.
• Proficient in operations reporting and performance monitoring.

Responsibilities

• Manage day-to-day operations of all branches/outlets under your region.
• Achieve regional sales, profit, and performance KPIs.
• Lead, coach, and develop outlet managers and team members.
• Conduct regular site visits to monitor compliance, service quality, and brand consistency.
• Implement and monitor strategic initiatives to improve customer satisfaction.
• Analyze sales and performance reports to identify trends and opportunities.

Skills

Leadership skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor’s Degree in Business Management, Hospitality, or related field

Job description

We are looking for an experienced and results-driven Regional Manager to oversee the operations and performance of multiple outlets. You will be responsible for driving business growth, ensuring operational excellence, and leading a high-performing team in alignment with company goals.

Key Responsibilities

Manage day-to-day operations of all branches/outlets under your region.

Achieve regional sales, profit, and performance KPIs.

Lead, coach, and develop outlet managers and team members.

Conduct regular site visits to monitor compliance, service quality, and brand consistency.

Implement and monitor strategic initiatives to improve customer satisfaction, operational efficiency, and cost control.

Analyze sales and performance reports to identify trends, gaps, and opportunities.

Ensure effective staff scheduling, inventory management, and SOP adherence.

Collaborate with marketing, HR, and supply chain departments for regional support and improvements.

Handle customer escalations and resolve operational issues.

Requirements

Bachelor’s Degree in Business Management, Hospitality, or related field.

Minimum 5 years of multi-outlet management experience (F&B/Retail preferred).

Strong leadership, analytical, and problem-solving skills.

Excellent communication and interpersonal abilities.

Willing to travel extensively within the assigned region.

Proficient in operations reporting and performance monitoring.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a regional manager?
• Are you willing to travel for this role when required?
• How many years of business management experience do you have?
• Do you have experience with inventory management?
• Do you have customer service experience?