Regional Delivery Operations Manager

JT Express; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A delivery services company in Kuala Lumpur is seeking an Area Network Manager to coordinate and manage day-to-day courier operations. The role requires effective management of a team, optimizing delivery routes, and ensuring high levels of customer satisfaction. Candidates should have at least 1 year of relevant experience and proficiency in Mandarin. This position offers an opportunity to lead and maintain efficient operation in a dynamic environment.

Qualifications

• A Diploma or Bachelor's degree in a related field is preferred.
• At least 1 year of experience in logistics or related industry.
• Proficiency in Mandarin (spoken and written).

Responsibilities

• Coordinate and manage courier services operations.
• Recruit, train, and manage a team of drivers and couriers.
• Plan and optimize delivery routes.
• Monitor key performance indicators (KPIs).
• Maintain customer satisfaction by addressing inquiries.
• Ensure compliance with safety regulations.
• Prepare reports on operational performance.

Skills

Leadership

Team management

Communication skills

Time management

Customer service

Education

Diploma or Bachelor's degree in Business, Logistics, Supply Chain Management

Job description

A delivery services company in Kuala Lumpur is seeking an Area Network Manager to coordinate and manage day-to-day courier operations. The role requires effective management of a team, optimizing delivery routes, and ensuring high levels of customer satisfaction. Candidates should have at least 1 year of relevant experience and proficiency in Mandarin. This position offers an opportunity to lead and maintain efficient operation in a dynamic environment.