Regional Data Center Customer Success Lead

K2 STRATEGIC; Sedenak; On-site; MYR 125,000 - 150,000; Full time

Job summary

A leading data centre services company is looking for a Regional Operational Customer Success Lead in Sedenak, Malaysia. This role focuses on managing customer relationships, ensuring exceptional service delivery, and proactively addressing service-related concerns. The ideal candidate will have over 5 years of experience in a customer-facing role, strong communication skills, and a technical understanding of data centre services. If you thrive in fast-paced environments and possess excellent relationship management abilities, this position is for you.

Qualifications

• 5+ years in a customer-facing role within a data centre or IT service provider.
• Experience in managing SLAs and conducting service reviews.
• Knowledge of IT service management frameworks (e.g., ITIL, ISO 27001).

Responsibilities

• Serve as the primary contact for customers regarding data centre services.
• Conduct regular service reviews and enhance service delivery.
• Ensure SLAs are fulfilled and tackle potential service issues.
• Provide regular reports on customer satisfaction and service performance.

Skills

Exceptional customer service

Communication skills

Relationship management

Technical understanding of data centre services

Project management

Education

Bachelor’s degree in information technology or related field

Bachelor in Business & Management Studies

Job description

A leading data centre services company is looking for a Regional Operational Customer Success Lead in Sedenak, Malaysia. This role focuses on managing customer relationships, ensuring exceptional service delivery, and proactively addressing service-related concerns. The ideal candidate will have over 5 years of experience in a customer-facing role, strong communication skills, and a technical understanding of data centre services. If you thrive in fast-paced environments and possess excellent relationship management abilities, this position is for you.