Regional Customer Support Associate – SEA & Malaysia

Private Advertiser; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A regional e-commerce company in Kuala Lumpur is seeking a Junior Customer Service Executive to support customer interactions across Southeast Asia. This role involves responding to queries, handling returns and refunds, while ensuring excellent customer experiences. Candidates must have 1–2 years of experience in customer service, strong communication skills in English and Bahasa Malaysia, and basic familiarity with ticketing tools.

Qualifications

• 1–2 years in customer service/support role, preferably in e-commerce.
• Good communication skills in English, Bahasa Malaysia, and Mandarin/Cantonese.
• Empathy and ability to follow guidelines are essential.

Responsibilities

• Respond to customer queries via email/chat/messaging.
• Escalate complex tickets to Senior CS.
• Update customer records and assist with returns/refunds.

Skills

Customer service experience

Good written and verbal communication in English

Basic familiarity with ticketing tools

Empathy

Patience

Job description

A regional e-commerce company in Kuala Lumpur is seeking a Junior Customer Service Executive to support customer interactions across Southeast Asia. This role involves responding to queries, handling returns and refunds, while ensuring excellent customer experiences. Candidates must have 1–2 years of experience in customer service, strong communication skills in English and Bahasa Malaysia, and basic familiarity with ticketing tools.