Regional Customer Experience Manager (Hospitality Experience)

Cheaper connections sdn bhd; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading hospitality group in Kuala Lumpur is seeking an experienced Regional Customer Experience Manager to oversee all aspects of outlet operations. The role demands a hands-on leader with a minimum of 5-10 years in hospitality. Responsibilities include ensuring exceptional customer service, staff management, and driving business performance. Strong leadership and multilingual skills are preferred.

Qualifications

• Minimum 5–10 years of experience in a similar hospitality or sales support/management role.
• Possess own transportation and able to go outstation as required.
• Strong leadership and people management skills.

Responsibilities

• Oversee all aspects of outlet operations, including front office and guest services.
• Ensure exceptional customer service and resolve guest concerns promptly.
• Oversee staff training and performance to cultivate a motivated team.
• Drive continuous improvement in service delivery and operational efficiency.
• Implement proactive sales and operational strategies.

Skills

Leadership

Customer service orientation

Problem-solving

Multilingual communication

Job description

Regional Customer Experience Manager (Hospitality Experience)

Cheaper Connections sdn bhd – Setapak, Kuala Lumpur

【Position】: Regional Customer Experience Manager (Hospitality Experience)

Overview

Cheaper Connections S/B is seeking an experienced and dynamic Regional Customer Experience Manager with a strong background in hospitality to lead and support the sales and retail operations across all outlets. This role requires a hands‑on leader who can ensure exceptional guest satisfaction, maintain high operational standards, and drive overall business performance.

Candidates with prior experience in hotel management or hotel‑related sales support will be given strong preference.

Responsibilities

Assist the Retail Outlet Manager in overseeing all aspects of outlet operations, including front office, housekeeping, food and beverage, events, and guest services.

Ensure exceptional customer service and promptly resolve guest concerns or operational issues.

Oversee staff scheduling, training, and performance to cultivate a motivated, service‑focused team.

Coordinate effectively with internal departments and drive continuous improvement in service delivery, operational efficiency, and team performance.

Implement proactive sales and operational strategies to enhance brand presence and long‑term growth.

Qualifications

Minimum 5–10 years of experience in a similar hospitality or sales support/management role.

Possess own transportation and able to go outstation as and when required.

Strong leadership and people management skills, with a proven ability to inspire and develop teams.

Excellent customer service orientation with strong problem‑solving capabilities.

Thorough understanding of hotel or retail operations including front office, housekeeping, and F&B.

Strong communication and interpersonal skills, with the ability to work collaboratively across departments.

Multilingual communication skills (Bahasa Malaysia, English, Mandarin) are an added advantage.