Regional Credit & Collections Manager (Southeast Asia)

Private Advertiser; Bandar Baru Bangi; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading B2B industrial firm is looking for a Regional Credit & Collections Manager to oversee credit management across multiple Southeast Asian markets. This role involves driving collection strategies, managing customer relationships, conducting credit appraisals, and ensuring compliance with credit policies. Candidates must have at least 8 years of experience in credit control and certifications such as CPA. Strong communication and negotiation skills are essential, along with proficiency in Excel. Competitive salary package offered.

Qualifications

• Minimum 8 years’ experience in credit control and collections.
• Proven multi-country experience in a regional credit role.
• Self-driven and able to operate independently.

Responsibilities

• Drive regional collection strategies and lead execution of targets.
• Conduct customer credit appraisals and set credit limits.
• Lead negotiations for overdue accounts and manage deductions.

Skills

Communication skills

Negotiation skills

Analytical capability

Proficiency in Excel/Google Sheets

Education

CPA or equivalent certification

Job description

Regional Credit & Collections Manager (Southeast Asia)

We are seeking an experienced professional to lead credit management and collections across multiple Southeast Asian markets within a B2B industrial/manufacturing environment. This role oversees credit evaluation, DSO performance, customer engagement, order release control, reconciliations, compliance, and continuous improvement of regional credit processes.

Only candidates with Southeast Asia regional experience and a background in manufacturing or industrial B2B sectors will be considered.

Key Responsibilities

Credit & Collection Management

• Drive regional collection strategies and lead execution of DSO, overdue, and cashflow targets.
• Prepare annual, quarterly and monthly receivables and DSO forecasts.
• Conduct customer credit appraisals and set credit limits in alignment with policy.
• Partner closely with sales and commercial teams across ASEAN to resolve credit issues.
• Maintain strong customer relationships through regular engagement and onsite visits.
• Lead negotiations for overdue accounts and develop restructuring or repayment plans.
• Manage deduction resolution, dispute handling, and reconciliation of customer accounts.
• Make order release or supply-hold decisions for delinquent customers.
• Respond promptly to internal and external inquiries related to credit and collections.
• Monitor receivables, aging, scheme movements, and bad debt exposure; initiate corrective actions.
• Present monthly updates and risk assessments to senior leadership.
• Ensure timely and accurate month-end closing activities and accounting entries.
• Review debtors’ aging and propose actions including write-offs for non-recoverable balances.
• Prepare MIS reports covering DSO, receivables performance, bad debt movement, and related KPIs.

Governance, Compliance & Internal Control

• Ensure full compliance with credit policies, approvals, and documentation standards.
• Support legal action against defaulting customers when required.
• Maintain accurate records including credit files, rebates, credit notes, and account history.
• Support audits and uphold strong internal control practices across the credit cycle.

Projects & Continuous Improvement

• Lead initiatives to enhance credit control processes and order-to-cash efficiency.
• Benchmark best practices and strengthen regional credit management capability.
• Independently drive improvement projects across different Southeast Asian markets.

Requirements

• Minimum 8 years’ experience in credit control, collections, and customer-facing credit management.
• Professional certifications such as CPA, ACCA, CIMA, ICAEW, or equivalent.
• Proven multi-country Southeast Asia experience in a regional or cluster-level credit role.
• Background in manufacturing, industrial, or B2B distribution.
• Proficiency in Microsoft Excel/Google Sheets, and presentation tools.
• Strong communication and negotiation skills; able to work with senior internal and external stakeholders.
• Ability to work under pressure, handle complex overdue situations, and meet deadlines.
• Strong analytical capability with sound judgement in risk evaluation and credit decisions.
• Self-driven and able to operate independently while managing diverse regional requirements.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Credit and Collection Manager?
• How many years' experience do you have as a Credit Control Manager?
• Have you completed a professional qualification in accounting?