Regional Clinical Supply Solutions Manager, APAC

Cencora; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

Cencora is seeking a Regional CSS Manager to lead Clinical Supply Solutions operations across the region from Malaysia. You will coordinate with country operations, customer service, logistics, quality, and commercial teams to execute regional strategies and improve service delivery.

The role emphasizes governance, risk management, and continuous improvement across the CSS network, with a focus on cost effectiveness and customer satisfaction.

Qualifications

• Bachelor’s degree in computer science, information technology, or related discipline.
• 5+ years in supply chain or CSS/operations roles.
• 2+ years in managerial or people leadership role.
• Strong leadership, communication, and cross-functional collaboration.

Responsibilities

• Provide regional leadership across CSS locations.
• Ensure compliance with regulatory, quality, and company standards.
• Establish KPIs, dashboards, and performance reviews.
• Drive continuous improvement and process standardization.
• Collaborate with country leads, operations, quality, and finance.

Skills

Leadership

Cross-functional leadership

Analytical problem solving

Stakeholder management

Operational excellence

Education

Bachelor’s degree in CS/IT or related

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Position Summary:

The Regional CSS Manager is responsible for leading Clinical Supply Solutions (CSS) operations across a designated region, ensuring consistent service delivery, operational excellence, regulatory compliance, customer satisfaction, and financial performance. The role partners closely with country operations, customer service, logistics, quality, commercial, and functional leaders to drive execution of regional strategies, improve operational effectiveness, and support sustainable business growth.

This position provides regional leadership and governance to ensure standardized processes, performance visibility, risk mitigation, and continuous improvement initiatives across the CSS network.

Key Responsibilities

Regional Operations Leadership

• Provide strategic and operational leadership across multiple CSS locations within the region.
• Ensure consistent execution of operational standards, policies, procedures, and quality requirements.
• Drive alignment between regional priorities and global CSS objectives.
• Support business continuity planning and operational resilience across the regional network.

Customer Experience & Service Excellence

• Promote a customer-centric culture focused on service quality, responsiveness, and operational reliability.
• Monitor service performance and customer outcomes, ensuring issues are escalated and resolved effectively.
• Partner with commercial and customer-facing teams to support customer retention, growth opportunities, and service improvements.
• Lead regional initiatives that enhance the overall customer experience.

Performance Management & Governance

• Establish and maintain key performance indicators (KPIs), dashboards, and operational review processes.
• Analyze performance trends, customer metrics, quality indicators, operational risks, and financial results.
• Drive accountability for achieving service, quality, compliance, productivity, and cost objectives.
• Facilitate regular business reviews with regional and global stakeholders.

Operational Excellence & Continuous Improvement

• Identify opportunities to improve efficiency, scalability, and service delivery through process optimization and standardization.
• Lead regional continuous improvement initiatives using data-driven methodologies.
• Promote adoption of digital tools, automation, and best practices that enhance operational performance and visibility.
• Foster a culture of innovation and problem solving.

Quality, Compliance & Risk Management

• Ensure adherence to applicable regulatory, quality, and company requirements across the region.
• Support audit readiness and remediation activities, including internal, customer, and regulatory audits.
• Monitor operational risks and implement mitigation plans to protect service continuity and customer commitments.
• Partner with Quality and Compliance teams to drive a strong quality culture.

Financial & Resource Management

• Support regional business planning, budgeting, forecasting, and cost management activities.
• Monitor operational costs and identify opportunities for productivity improvements and cost optimization.
• Ensure effective resource allocation to meet business demands while maintaining service and quality expectations.
• Contribute to strategic capacity and workforce planning.

Stakeholder Management

• Collaborate with Country Leads, Operations, Customer Service, Quality, Commercial, Finance, HR, and other functional teams to achieve business objectives.
• Serve as a key regional escalation point for operational and customer-related challenges.
• Build strong working relationships with regional leadership and global functional partners.

People Leadership

• Lead, coach, and develop managers and team members across the region.
• Foster an inclusive, collaborative, and high-performance culture.
• Drive talent development, succession planning, and capability building.
• Establish clear goals, expectations, and accountability for regional teams.

Work Experience

• 5 years of experience in supply chain planning, supply chain operations, inventory management, production planning, or a related field.
• Minimum 2 years of experience in a managerial or people leadership role.
• Strong understanding of supply chain processes, operational excellence, and performance management.
• Proven ability to lead cross-functional teams and drive continuous improvement initiatives.
• Provide strategic and operational leadership across multiple CSS locations within the region to ensure consistent service delivery and operational excellence.
• Support business continuity planning and strengthen operational resilience across the regional network.
• Develop, implement, and monitor key performance indicators (KPIs), dashboards, and operational review processes to drive performance and accountability.
• Ensure compliance with all applicable regulatory, quality, safety, and company standards across the region.
• Collaborate closely with Country Leads and cross-functional teams, including Operations, Customer Service, Quality, Commercial, Finance, and Human Resources, to achieve business objectives.
• Act as the primary regional escalation point for operational, service, and customer-related challenges, ensuring timely resolution and stakeholder communication.
• Drive process improvements and best practice sharing across locations to enhance efficiency, customer satisfaction, and business performance.

Education Qualification

Bachelor’s degree in computer science, Information Technology or any other related discipline or equivalent related experience.

Success Measures

• Customer satisfaction
• KPI achievement
• Quality & compliance
• Cost optimization
• Risk & business continuity
• Employee engagement & retention
• Continuous improvement

Knowledge & Skills

• Leadership & communication
• Stakeholder management
• Cross-functional team leadership
• Analytical problem-solving
• Supply chain & customer service knowledge
• Operational excellence
• Financial management
• Project & change management
• Ability to influence in a matrix organization

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned