Recruitment Operations Specialist (Japanese Speaker)

American Express; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading financial services company in Kuala Lumpur seeks a Rec ops Specialist for managing background verification cases across India and APAC. Ideal candidates should have 3+ years in HR operations, proficiency in English and Japanese, and strong skills in analytical problem-solving. This hybrid role offers competitive salaries alongside comprehensive benefits for physical and mental well-being.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision, and life insurance

Flexible working model

Paid parental leave

Free access to wellness centers

Career development and training opportunities

Qualifications

• 3+ years of work experience in HR operations or Recruitment function.
• Prior experience in Background verification or HR operations preferred.
• Experience in managing tight deadlines with multiple SLAs.

Responsibilities

• Manage background verification cases for India and APAC region.
• Support end-to-end processing of pre-employment background verification cases.
• Monitor relevant Recruitment Operations email inbox in Salesforce.

Skills

Excellent written and verbal communications skills in English and Japanese (N2 or higher)

Detail orientation

Critical thinking

Proven analytical, evaluative, and problem-solving abilities

Experience with Microsoft Office Tools and Taleo

Tools

Microsoft Office

Taleo

Job description

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The American Express Global Recruitment Operations Team is a key function within the Colleague Services that is authorized to conduct and oversee the background verification and employment eligibility process. The information obtained through the background verification process assists American Express in making sound hiring decisions that ultimately protect the Company’s reputation and assets, promotes a safe work environment for employees and ensures high standards of integrity and performance. The Recruitment Operations Team is responsible for interpreting background check records and associated information in order to determine the eligibility of employment at American Express as well as ensuring each employee has provided the necessary employment authorization documentation to comply with applicable federal laws.

This position – Rec ops Specialist – India & APAC will report to the Rec Ops Analyst -India & APAC. Individual must have the ability to manage Background verification cases for India and APAC region as Subject matter Expert and collaborate with Global Recruitment operations team as needed. Additional responsibilities will include, but not limited to the following:

Key Responsibilities

• Providing support with end-to-end processing of pre-employment background verification cases
• Proactively reviewing background verification reports and communicating with candidate/colleagues to obtain any information and/or documentation to support insufficiencies and check discrepancies
• Proactively raise delayed/Error BV cases to Hire Right Customer care team and share observations with Team manager on daily/weekly basis
• Partners with local market CEG stakeholders like recruitment teams, CLR, ELG teams to ensure Background Verification is compliant, the process is working as planned and supporting administration/compliance trackers are accurately maintained
• Proactively monitor relevant Recruitment Operations shared email inbox in Salesforce and respond to all Background verification related queries
• Maintain a robust and accurate data set relating to all background verification activity in Master database
• Assist in compiling excel reports and analytics related to background verification reconciliation and share BV status with stakeholders
• Serve as an extension to the subject matter expert among the business, markets, and recruitment teams to ensure seamless integration and alignment of the Background Verification process and policies
• Provide Cross team support to Post offer team in preparing offer letters as ad-hoc support, participate in Project marketplace or any ad-hoc projects throughout the year.
• Support the Recruitment Operations Team leader and Manager in executing process improvement initiatives
• Periodic update to the user guides, candidate guides for India and APAC region
• Stay aligned & manage BV cases within agreed BV SLAs and metrics
• Maintain data integrity by actively managing and updating the Vendor’s system for reviewing BV reports

Required Skills/Capabilities

• Excellent written and verbal communications skills in English and Japanese (N2 or higher).
• Detail orientation and critical thinking are key requirements to this position.
• Min overall 3+ years of work experience in HR operations or Recruitment function.
• Candidates with prior experience in Background verification or HR operations will be preferred.
• Prior experience in vendor management or vendor interaction will be preferred.
• Adapts quickly to changing work environment with ability to absorb additional responsibilities
• Proven analytical, evaluative, and problem-solving abilities are required with extensive experience working in a team oriented, collaborative environment
• Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner. Ability to always maintain confidentiality.
• Experience with Microsoft Office Tools, Taleo and ability to learn new tools as needed
• Experience in working to manage tight deadlines, with multiple SLAs
• This is a hybrid role which requires 3 days to be onsite

Benefits

• We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones\' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.