Recovery Assistant (Full Time)

IKEA; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading home furnishings retailer in Johor Bahru is seeking a team member to support recovery operations, ensure customer satisfaction, and manage returns efficiently. This role focuses on minimising financial losses from damaged items and maintaining compliance with safety standards. Ideal candidates should have strong organisational skills and the ability to work in a fast-paced environment. Benefits include discounts, flexi benefits, and generous parental leaves.

Benefits

15% employee discount

Flexible spending account

Maternity and paternity leave

Long Service Awards

Annual financial incentive

Responsibilities

• Support product handling and administration of returns.
• Minimise financial loss and maximise recovery of damaged items.
• Ensure compliance with internal rules and safety protocols.

Skills

Ability to prioritise and organise tasks

Good attention to details

Experience in a fast-paced environment

Assertive and calm under stress

Confident in customer interactions

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well‑designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region.

We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate shopping centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

Together with the team, you will support the department to fulfil and recovery operations. You will strive towards making a positive experience for our customers, so they will return and shop with us again over time.

Your assignment

• Support the handling and administration of returned and transferred products with the objective of minimising loss and maximising profit.
• Ensure that internal damages are minimised and the Recovery department is supported.
• Ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.
• Always contribute to environmental, health and safety performance in the store and work towards securing compliance with the group risk manual in the recovery operations areas.
• Responsible for minimising the financial loss of damaged items in the store and attempting to maximise the financial recovery by repacking and moving goods back to stock or assembling, pricing and selling goods in the As‑Is shop.
• Assist Exchange & Return in sourcing of replacement parts or missing parts.
• Responsible for re‑pack products meant for Back‑To‑Stock (BTS), assemble products for store themes, handle quality claims of quality issues furniture and scrap quality claim furniture following strictly the procedures.
• Responsible to sell As‑Is furniture and serve customers in the As‑Is shop.
• Ensure to comply with and follow internal rules, policies and daily operational routines regarding issues like quality, safety in the workplace.

Qualifications

• Ability to prioritise and organise own work to handle several tasks at the same time.
• Good attention to details.
• Experience of working in a fast‑paced environment.
• Assertive and able to remain calm and controlled when faced with emotional customers under stressful times.
• Confident to approach and talk to people.

Additional Information

You are invited to this Life at Home journey with IKEA. Please apply by 15 Feb 2025.

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:

IKEA discounts

Co‑workers are our most valuable customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

Flexi Benefits

We offer flexi benefits to cater to our co‑workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co‑workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non‑insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mothers four consecutive months of maternity leave and fathers receive four weeks of paid time off after a baby has arrived to help share the joys – and responsibilities – at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards.

Work environment

As home‑furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

Incentive plan

All co‑workers may earn an annual financial reward when we meet our shared business objectives.