Receptionist cum Admin (Front Desk) | Eye Specialist Clinic

ASK Headhunter; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare clinic in Petaling Jaya is seeking a friendly and organized Customer Care Administrator (Frontline) to manage daily patient service operations. The role involves handling patient registration and requests while ensuring efficient clinic operations. Candidates should possess a Diploma or Degree in any discipline, along with 2–3 years of front desk or customer service experience. Proficiency in English and Bahasa Malaysia is required, while familiarity with CRM systems is an advantage.

Qualifications

• Minimum 2–3 years of experience in customer service or front desk roles.
• Familiarity with CRM/POS systems is an advantage.

Responsibilities

• Handle patient registration, check‑in/out, and appointment scheduling.
• Manage patient records and issue receipts.
• Attend to patient enquiries, requests, and complaints.
• Process sales transactions and maintain filing systems.
• Monitor and manage stock of supplies.
• Liaise with suppliers for office administration.

Skills

Good communication skills

Interpersonal skills

Familiarity with CRM/POS systems

Proficiency in English

Proficiency in Bahasa Malaysia

Education

Diploma or Degree in any discipline

Tools

Salesforce CRM/POS

Job description

Receptionist cum Admin (Front Desk) | Eye Specialist Clinic

• Handle patient registration, check‑in/out, and appointment scheduling
• Manage patient records and issue receipts using Salesforce CRM/POS
• Attend to patient enquiries, requests, and complaintsProcess sales transactions, daily settlement, and basic reporting
• Maintain filing systems and prepare files for next‑day appointments
• Monitor and manage stock (stationery, drugs, office supplies)
• Liaise with suppliers and support general office administration
• Assist in supporting roles: counter, optometry, doctor, surgery, and Oepration Theatre (OT)
• Diploma or Degree in any discipline
• Minimum 2–3 years of experience in customer service or front desk roles
• Good communication and interpersonal skills
• Familiarity with CRM/POS systems is an advantage
• Proficiency in English and Bahasa Malaysia (other languages are a plus)

We are looking for a friendly, organized, and efficient Customer Care Administrator (Frontline) to manage daily patient service operations and front desk tasks. You will be the first point of contact for patients and play a key role in ensuring smooth clinic operations.