Real-Time Banking Support Specialist (Flexible Shifts)

MyValiant; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial service provider in Kuala Selangor is seeking a customer support representative. The role demands 1-2 years of experience in a customer service setting, preferably within banking or financial services. Responsibilities include real-time support via voice, live chat, and email, assisting with mobile app issues, and achieving performance KPIs. The ideal candidate should possess strong problem-solving skills and be comfortable with flexible shifts.

Qualifications

• Minimum 1-2 years of experience in a customer service role.
• Strong customer focus with a passion for delivering quality service.
• Able to manage high volumes of enquiries.

Responsibilities

• Provide real-time customer support across multiple channels.
• Assist customers in using the Bank’s mobile application.
• Collaborate closely with CS Operations and SMEs.

Skills

Customer service experience

Proficiency in required languages

Problem-solving skills

Microsoft Office proficiency

Google Workspace proficiency

Education

Diploma or higher in any field

Job description

A leading financial service provider in Kuala Selangor is seeking a customer support representative. The role demands 1-2 years of experience in a customer service setting, preferably within banking or financial services. Responsibilities include real-time support via voice, live chat, and email, assisting with mobile app issues, and achieving performance KPIs. The ideal candidate should possess strong problem-solving skills and be comfortable with flexible shifts.