Quality Manager (EMS Industry)

INTRETECH (MALAYSIA) SDN. BHD. 盈趣科技（马来西亚）有限公司; Johor Bahru; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading electronics manufacturing company in Johor Bahru seeks a Quality Manager to drive quality assurance excellence and lead quality initiatives within the plant. This role requires strong Mandarin skills and experience in the EMS industry. As a champion of continuous improvement, you will oversee quality strategies, manage customer relationships, and ensure compliance with high operational standards. If you have a passion for quality excellence and a proactive leadership style, this is an opportunity to impact operational success directly.

Benefits

Opportunities for regional visibility

Collaborative working environment

Career growth potential

Qualifications

• Mandarin-speaking is mandatory for managing customer communication.
• Solid leadership capability; able to influence cross-functional teams.
• Strong experience in electronics manufacturing or related environment.

Responsibilities

• Establish quality policies and procedures.
• Lead audits, reviews, escalations and problem resolution.
• Coordinate internal audits and continuous improvement projects.

Skills

Mandarin-speaking

Experience in EMS / electronics manufacturing

Hands-on expertise in ISO9001, ISO14001, IATF16949

Strong analytical mindset

Excellent problem-solving skills

Education

Degree in Engineering, Quality, Manufacturing or related field

Tools

Quality engineering tools

Job description

Overview

Quality Manager (EMS Industry) – Johor Bahru

Join a High-Performance, Fast-Growing Manufacturing Leader. Are you a results-driven Quality professional ready to elevate manufacturing excellence? We are a top-tier EMS manufacturer seeking a passionate and strategic Quality Manager to lead our Quality Assurance function and drive world-class standards across our operations. If you thrive in a high-speed, precision-focused environment and enjoy building strong quality systems, leading teams and interfacing directly with global customers, this role is for you.

What You Will Lead

As the Quality Manager, you will be the champion of continuous improvement across the plant. Your scope includes:

Quality Strategy & Leadership

• Establish quality policies, standards and procedures to ensure operational excellence and regulatory compliance.
• Provide strategic direction for quality initiatives, audit readiness and customer satisfaction.

Manufacturing Quality Excellence

• Lead quality performance improvement across production, incoming materials and outgoing inspections.
• Approve or reject products based on quality standards and drive improvements to reduce defects.
• Oversee root-cause analysis, CAPA implementation and preventive actions across departments.
• Enhance First Pass Yield, OQC DPPM and customer complaint metrics.

Customer & Supplier Quality Management

• Act as the key liaison to customers for quality matters; lead audits, reviews, escalations and problem resolution.
• Ensure timely communication, primary replies within 24 hours and full case closure.
• Set requirements for raw materials and suppliers, monitoring compliance through systemic audits.
• Lead and guide a team of QA engineers, inspectors and technicians.
• Build capability across the organization; training, coaching and strengthening quality mindset.
• Coordinate internal audits, calibration activities, and continuous improvement projects.

What We’re Looking For

Mandatory Requirements

• Mandarin-speaking is mandatory (to manage customer audits, documentation & stakeholder communication across regions).
• Strong experience in EMS / electronics manufacturing, PCBA or high-volume assembly environment.
• Hands-on expertise in ISO9001, ISO14001, IATF16949, internal audit, customer quality, supplier quality and quality engineering tools.
• Solid leadership capability; able to influence cross-functional teams and drive change.
• Strong analytical mindset, data-driven approach, and excellent problem-solving skills.

Preferred

• Degree in Engineering, Quality, Manufacturing or related field.
• Experience managing customer complaints (RMA/Lot Return), FPY, DPPM, FAI, ORT metrics.
• Ability to thrive under fast-paced, dynamic manufacturing timelines.
• Excellent communication, leadership maturity and audit presentation skills.

Why Join Us?

• Be part of a high-growth, state-of-the-art EMS organization with international exposure.
• Lead a critical function with direct impact on operational success and customer satisfaction.
• Opportunities for regional visibility, leadership expansion and long-term career growth.
• Collaborative, forward-thinking environment that values innovation and continuous improvement.

Work Location

Ready to Lead Quality to the Next Level?

If you are a proactive leader with a strong EMS background and passion for quality excellence, we invite you to apply now.

Apply today and help us build a future of world-class manufacturing.

Application Questions

Your application will include the following questions:

• How many years' experience do you have as a Quality Manager?
• How would you rate your Mandarin language skills?
• How many years' experience do you have in a quality control (QC) role?

Company & Location

Intretech (Malaysia) Sdn. Bhd., established in 2016, is a subsidiary of Intretech Inc. (Xiamen, China), a global leader in smart manufacturing. We specialize in the assembly of electrical and electronic products, including SMT processes, and serve as a trusted contract manufacturer for clients in the U.S. and Europe. Our capabilities also extend to medical device manufacturing. Backed by our unique UDM model, advanced technology, and quality systems, we deliver end-to-end solutions from R&D to mass production. “Intretech – Make Life Interesting” reflects our mission to innovate, inspire, and connect with the world. Join us to shape the future of intelligent manufacturing.