Quality Expert - Data Analytics, Lead

Electronic Arts; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Electronic Arts in Kuala Lumpur, Malaysia, is seeking a Quality Expert - Telemetry Lead to own telemetry strategy across Apex Legends. You will implement data frameworks, instrument systems, and drive quality insights using AI/ML to guide product decisions.

Reporting to the Development Director, you will partner with QV, Development, and LiveOps, mentor teams, and translate complex telemetry into actionable metrics for non-technical stakeholders.

Qualifications

• 8+ years in telemetry, data analytics, or quality leadership.
• Experience building telemetry frameworks for large-scale products.
• Experience with data instrumentation standards and telemetry pipelines.
• Background in AI/ML to enable predictive quality insights.
• Mentoring others to develop technical skills.

Responsibilities

• Lead telemetry strategy and data frameworks across projects.
• Guide AI/ML models to detect anomalies and predict defects.
• Ensure telemetry instrumentation aligns with SDLC and data standards.
• Translate telemetry data into actionable insights for teams.

Skills

Telemetry leadership

Data analytics

Quality strategy

AI/ML

Mentoring

Game lifecycles

Power BI

Tableau

Grafana

Tools

Power BI

Tableau

Grafana

Job description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Founded in 2010 by the original creators of the Call of Duty franchise, Respawn was created with the philosophy that when accomplished people have creative freedom, they'll make extraordinary games that achieve the unexpected. From our roots as an indie studio to joining the roster of studios at Electronic Arts, this remains our guiding principle. Our shipped titles include critically acclaimed multi-platform games Apex Legends, Titanfall, Titanfall 2, Star WarsTM Jedi: Fallen Order, and Medal of Honor: Above and Beyond. Join us for the opportunity to create groundbreaking games with some of the best developer talent in the industry.

As a Quality Expert - Telemetry Lead at EA - KL (onsite in Malaysia), reporting to the Development Director, you will lead telemetry strategy and data frameworks across Apex Legends. You'll use AI and Machine Learning to transform data into applicable quality insights. Partnering with QV, Development, and LiveOps, you'll guide data-driven decisions and build scalable, intelligent quality systems.

Responsibilities

Automation Strategy and Implementation

• Drive the implementation and continuous improvement of telemetry methodology, ensuring data standards and instrumentation practices are reliable and scalable across teams.
• Lead the integration of telemetry into the SDLC, ensuring early quality insights and validation.
• Guide the use of AI/ML models to detect anomalies, predict defects, and create applicable insights from telemetry data.

Quality and Data Analysis

• Compile and interpret data from multiple sources into cohesive summaries that communicate quality status, trends, and risk.
• Use telemetry-driven insights to prioritize testing, focus on high-impact areas, and improve product quality outcomes.
• Implement predictive analytics to identify quality risks early and promote defect prevention at source.

Collaboration and Communication

• Partner with QV, Development, and Data teams.
• Align telemetry coverage and data logic, instrumentation standards, and pipeline frameworks, ensuring data reliability and consistency between quality telemetry and broader data strategy.
• Translate complex telemetry data into meaningful insights for non-technical team members.

Mentorship and Team Support

• Lead improvements and knowledge sharing across multiple teams
• Mentor and support team members in implementing quality strategies and professional growth

Qualifications

• 8+ years of experience in telemetry, data analytics, or quality technology leadership, leading data strategy at scale.
• Experience building, evolving, and maintaining telemetry frameworks supporting quality and product insight.
• Experience defining and implementing data instrumentation standards and telemetry pipelines in live or large-scale products.
• Background in data analysis, automation, or AI/ML to allow predictive and prescriptive quality insights.
• Experience mentoring others to develop technical and analytical skills.
• Understanding of game development lifecycles, system architecture, and risk-based quality approaches.
• Familiarity with Power BI, Tableau, Grafana, or equivalent visualization tools
• Experience with CI/CD integration for telemetry pipelines

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.