Quality Engineer (After Sales)

Inokom Corporation Sdn. Bhd.; Kulim; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading automotive assembly company in Malaysia is seeking a Quality Assurance Manager to oversee and improve product quality standards. You will lead the team in conducting audits, managing customer complaints, and coordinating new product launches. The ideal candidate should have strong leadership skills, experience in quality assurance, and a keen eye for detail to drive improvements. This role involves collaboration with various departments to ensure excellent product quality and customer satisfaction.

Qualifications

• Experience in leading teams and managing quality processes.
• Strong analytical skills to assess product quality levels.
• Ability to motivate and develop team members.

Responsibilities

• Lead and manage product audit and quality assurance operations.
• Coordinate corrective actions for product quality issues.
• Ensure implementation of cost reduction and quality campaigns.

Skills

Leadership and Coordination

Quality Assurance

Problem Solving

Team Management

Communication

Job description

1. To lead, coordinate, manage team and operation of product audit, parts quality assurance and after sales.
2. To manage customer complaints, to lead, coordinate and provide appropriate solutions and alternatives within the time limits.
3. To lead, coordinate and manage the process and launching of new product and model.
4. To continuously feedback on required improvement on product quality through buy‑off results.
5. To control product quality and follow through correction action countermeasure effectiveness.
6. To ensure the implementation of cost reduction as well as Kaizen activities.
7. To ensure inspection SOP and PWS (Program Worksheet) are established and followed by all on current and new model.
8. To be acting superior during his/her absence.
9. To coordinate preventive activities with QA and manufacturing team.
10. To liaise with principal and vendors related to quality improvement matters within all CPP QA operation scope.
11. Analyze and update management of product daily quality level.
12. To coordinate and ensure the implementation of necessary quality campaign and audit based on feedback to create awareness culture towards ‘Do It Right First Time’.
13. To motivate and lead subordinate to greater performance.
14. To perform tasks given by superior.
15. To execute the General Duties of Employer part IV Section 15 of Occupational Safety and Health (OSHA 1994) and Environmental Quality Act (EQS 1974).
16. Drive for Corrective and Preventive cross‑functional follow‑up actions on major issues pertaining to product/parts/material quality, customer complaints, through cross‑functional initiatives.
17. Perform liaison activities with external service providers, contractors, and Chery partners, on matters related to product quality issues, operations development, and implementation.
18. Attends inter and intra department meetings and teleconferences conferences, meeting discussions related to quality issues and warranty.
19. Develop people with the required skill & knowledge to maximize performance. Implement company's policies and procedures.

Assist Head of Department on daily quality operation.

About us

Inokom is involved in the assembly and manufacturing of light commercial vehicles as well as contract assembly. Its manufacturing facility is located in Padang Meha, Kulim, occupying 200 acres of freehold land. Production first commenced in August 1997. The Company is owned by a consortium of corporate shareholders, which constitutes of Sime Darby Motors Sdn. Bhd., Sime Darby Hyundai Sdn Bhd, Hyundai Motor Company of South Korea, and Berjaya Auto Berhad.