Quality Engineer

Schneider Electric North America; Petaling Jaya; On-site; MYR 165,000 - 249,000; Full time

Job summary

A leading global company is seeking a proactive Quality Engineer to enhance customer satisfaction through quality initiatives. The role involves resolving customer issues, leading root-cause analyses, and collaborating across departments. Applicants should have a degree in Electrical Engineering and at least 5 years in quality within a similar industry. This position includes comprehensive benefits such as global family leave and extensive medical coverage.

Benefits

Global Family Leave

Comprehensive medical coverage

Worldwide Employee Stock Ownership

Qualifications

• Minimum 5 years of experience in Quality in a similar industry.
• Strong in written and spoken English and Bahasa.
• Ability to work in a fast-paced and matrix environment.

Responsibilities

• Drive resolution for customer issues to enhance experience.
• Lead root-cause analysis and corrective actions.
• Liaise between external customers and internal stakeholders.

Skills

Customer-oriented mindset

Good problem-solving skills

Strong influence skills

Effective communication

Root Cause Analysis

Education

Degree in Electrical Engineering or related

Job description

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

We are looking for a proactive and customer‑centric Quality Engineer to champion quality initiatives and elevate our customer satisfaction to new heights. In this role, you’ll be at the heart of our operations—resolving customer issues, leading root‑cause analyses, and collaborating across departments to implement effective corrective actions. You’ll serve as the vital link between our customers and internal teams, ensuring that every voice is heard and every concern is addressed with precision and care.

What will you do?

• Responsible for driving resolution for customer issues to enhance customer experience and mitigate business risk.
• Drive continuous improvement (CI) efforts and improvement on overall customer journey.
• Liaise between external customers and internal stakeholders: Sales, Services, Execution team, Logistics and Customer Care.
• Challenge and, if necessary, lead root‑cause identification to formulate effective corrective and preventive actions.
• Interact regularly with customers to understand the expectations and concerns and resolve customer complaints in a timely manner.
• Represent the voice of customer and drive customer centricity within the entity.
• Escalate and alert management on issues.
• Uphold customer complaint processes and ensure rigorous use of tools, especially bFO‑I2P.
• Drive the strategy in accordance with the Global Quality Strategy and implement Schneider Quality Policy.
• Challenge internal stakeholders to improve customer satisfaction and achieve quality goals.

What qualifications will make you successful?

• Degree preferably in Electrical Engineering or related.
• Minimum 5 years of working experience in Quality in a similar industry/manufacturing environment is preferred.
• High agility with strong influence skills.
• Good problem‑solving skills and well‑versed in Root Cause Analysis.
• Customer‑oriented mindset.
• Effective communication and interpersonal skills.
• Strong in written and spoken English and Bahasa; other Asian languages are an added advantage.
• Ability to work in a fast‑paced and matrix environment.

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• …and more!

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us.

Becoming an IMPACT Maker means contributing to turning sustainability ambition into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.