Quality Assurance Supervisor: Lead Quality & Processes

Teleperformance; Petaling Jaya; On-site; USD 7,000 - 15,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Supervisor to lead a dynamic team dedicated to maintaining high standards of quality and reliability in products and processes. In this pivotal role, you will manage QA staff, oversee performance metrics, and ensure the effective implementation of policies and procedures. Your analytical skills and attention to detail will be crucial in identifying trends and driving corrective actions. Join a collaborative environment where your leadership will empower others to succeed and contribute to the overall success of the organization. This is a fantastic opportunity to make a significant impact in a fast-paced setting.

Qualifications

• Experience in customer service and strong communication skills are essential.
• Detail-oriented with analytical thinking and problem-solving abilities.

Responsibilities

• Supervise QA staff and manage work assignments and performance metrics.
• Lead quality initiatives and conduct root cause analysis for quality failures.

Skills

Customer service experience

Oral and written communication skills

Analytical thinking

Problem solving

Detail-oriented

Strong organization skills

Critical thinking

Ability to analyze metrics

Quick thinking

Interview skills

Job description

An established industry player is seeking a Quality Assurance Supervisor to lead a dynamic team dedicated to maintaining high standards of quality and reliability in products and processes. In this pivotal role, you will manage QA staff, oversee performance metrics, and ensure the effective implementation of policies and procedures. Your analytical skills and attention to detail will be crucial in identifying trends and driving corrective actions. Join a collaborative environment where your leadership will empower others to succeed and contribute to the overall success of the organization. This is a fantastic opportunity to make a significant impact in a fast-paced setting.