Quality Assurance Specialist

Marsh; Kuala Lumpur; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading business services firm is seeking a Quality Assurance Specialist in Kuala Lumpur. The role involves conducting quality assurance reviews, ensuring compliance with regulations, and collaborating with stakeholders for operational excellence. Ideal candidates will have a bachelor’s degree and at least three years of relevant experience, with strong attention to detail and excellent communication skills. This position offers a hybrid working arrangement.

Benefits

Professional development opportunities

Inclusive culture

Career opportunities and rewards

Qualifications

• At least a Bachelor’s degree in any field.
• Minimum 3 years of relevant work experience in controls role ideally in financial industry.
• Good work ethics with high level of integrity.
• Excellent written and oral communications skills.
• Good project management and highly organized.

Responsibilities

• Conduct thorough monthly reviews of files and processes.
• Verify compliance with Standard Operating Procedures (SOP).
• Regularly assess and update SOPs for current practices.
• Detect and analyze potential errors and omissions.
• Develop and propose corrective measures.
• Work closely with stakeholders for quality improvement.

Skills

Attention to detail

Integrity

Communication Skills

Project Management

Education

Bachelor’s degree in any field

Job description

We are seeking a talented individual to join our Business and Client Services (BCS) team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Quality Assurance Specialist

Business and Client Services (BCS)

At Marsh McLennan BCS, our newly established Internal Controls and Centralized Quality Assurance teams work hand-in-hand to drive operational excellence and elevate service quality. The Internal Controls team focuses on developing global capabilities that streamline processes and boost efficiency, enabling us to better serve our clients and carriers. Meanwhile, the Centralized Quality Assurance team ensures rigorous quality reviews across all Asia onshore BCS Operations, proactively reducing errors and omissions to uphold the highest standards of accuracy and reliability. Together, these teams play a critical role in strengthening our operational foundation and delivering exceptional client outcomes.

We will count on you to:

• Conduct Monthly Quality Assurance Reviews: Perform thorough monthly reviews of files and processes across all Asia onshore BCS Operations teams, covering all value streams such as Client Onboarding, Placement and Policy Services, and Fiduciary Operations.
• Ensure Compliance with SOP and Regulations: Verify that all team activities and documentation comply with the Standard Operating Procedures (SOP), market standards, and relevant regulatory requirements to maintain high-quality service delivery.
• Review and Update Standard Operating Procedures: Regularly assess and update SOPs to reflect current business practices and regulatory changes, ensuring continuous alignment and relevance.
• Identify and Analyze Errors and Omissions (E&Os): Detect potential errors and omissions caused by negligence within BCS Ops teams, analyze their root causes, and assess their impact on business operations.
• Recommend and Implement Corrective Actions: Develop and propose corrective measures, including process improvements and training programs, to address identified gaps and prevent recurrence of errors.
• Collaborate with Stakeholders for Continuous Improvement: Work closely with the Asia Head of Internal Control and other relevant stakeholders to enhance quality assurance processes and ensure consistent compliance across all BCS value streams.

What you need to have:

• At least a Bachelor’s degree in any field
• Minimum 3 years of relevant work experience in controls role ideally in financial industry
• Good work ethics with high level of integrity, detailed oriented, compliant and process driven
• Self-starter, resourceful with the ability to bring solutions and ideas to the company.
• Excellent written and oral communications skills – able to clearly articulate issues, problems, and resolutions.
• Good project management and highly organized – excellent planning, analysis and problem solving skills.

What makes you stand out:

• Understanding of Insurance Broking Cycle is an advantage
• Ability to build strong relationships and build rapport with stakeholders, including but not limited to: BCS Ops, Business, Legal and Compliance, Internal Audit
• Good influence / persuasiveness skill to achieve outcomes.
• Willing to learn and take on new challenges

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.