Quality Assurance Manager

Bagan Specialist Centre Sdn. Bhd.; Butterworth; On-site; MYR 110,000 - 170,000; Full time

Job summary

Bagan Specialist Centre Sdn. Bhd. in Butterworth, Penang, is seeking a Quality Management Leader to lead and coordinate the hospital's QMS, aligning with the hospital's vision, mission, and healthcare quality standards.

You will oversee QA, Patient Safety, IPC, Risk Management, and CQI to ensure service excellence. You will support accreditation activities, audits, and regulatory compliance; monitor quality indicators; analyze data; and work with department heads to implement corrective actions.

Qualifications

• Bachelor’s degree in a healthcare discipline.
• Minimum 5 years in hospital or healthcare quality roles.
• Experience in QA, Quality Management, Patient Safety, Accreditation, or Healthcare Compliance.
• Experience with hospital audits, RCA, CAPA, and quality indicator monitoring.
• Strong analytical, planning, and organizational skills.

Responsibilities

• Lead and coordinate the hospital’s QMS in line with the hospital’s vision and standards.
• Oversee QA, Patient Safety, IPC, Risk Management, and CQI functions.
• Coordinate accreditation, licensing, audits, and regulatory compliance.
• Monitor quality indicators, patient safety metrics, and performance; report findings.
• Conduct incident investigations, RCA, and CAPA; follow up on actions.
• Train staff on quality, safety, IPC, and compliance; mentor team members.

Skills

QMS leadership

Patient Safety

IPC

Risk Management

CQI

QA & audits

Data analysis

Reporting

Communication

English & BM

Education

Bachelor’s Degree in Healthcare Management/Nursing/Allied Health/Biomedical Science/Public Health/Quality Management

Tools

MS Office

Quality data tools

Job description

Lead and coordinate the hospital’s Quality Management System (QMS) in alignment with the hospital’s vision, mission, strategic objectives, and healthcare quality standards.

Oversee healthcare quality functions including Quality Assurance (QA), Patient Safety, Infection Prevention & Control (IPC), Risk Management, and Continuous Quality Improvement (CQI).

Coordinate and support hospital accreditation, licensing, regulatory compliance, internal and external audits, and related quality requirements.

Monitor hospital quality indicators, patient safety indicators, clinical and operational performance, and departmental improvement activities.

Analyze quality and patient safety data, identify trends and gaps, and prepare reports and recommendations for Management.

Work closely withclinical and non-clinical department heads to identify quality issues and implement corrective and improvement actions.

Promote a strong culture of patient safety, quality improvement, compliance, and service excellence across the hospital.

Ensure compliance with hospital policies, SOPs, statutory requirements, accreditation standards, and relevant healthcare regulations.

Plan, coordinate, and conduct internal quality audits, tracer activities, compliance assessments, and departmental reviews.

Assist inincident investigations, Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA),and follow-up monitoring.

Coordinate quality-related meetings, committees, accreditation activities, and hospital-wide improvement projects.

Develop and facilitate quality, patient safety, infection control, and compliance training for hospital staff.

Supervise, guide, and mentor quality team members where applicable.

Perform any other duties assigned by Management from time to time.

Job Requirements

Bachelor’s Degree in Healthcare Management, Nursing, Allied Health, Biomedical Science, Public Health, Quality Management, or a related healthcare discipline.

Minimum 5 years of relevant experience in a hospital or healthcare setting, with experience in Quality Assurance, Quality Management, Patient Safety, Accreditation, or Healthcare Compliance.

Candidates with experience in hospital accreditation, MSQH, MOH/KKM requirements, licensing, healthcare regulatory compliance, or hospital quality management systems will have an added advantage.

Strong understanding of healthcare quality standards, patient safety, CQI, risk management, and clinical/operational quality improvement.

Experience in conducting hospital audits, incident investigations, RCA, CAPA, quality indicator monitoring, and improvement projects.

Experience working with clinical departments and multidisciplinary healthcare teams.

Strong analytical, problem-solving, planning, and organizational skills.

Good communication, presentation, report writing, and facilitation skills in English and Bahasa Malaysia.

Proficient in Microsoft Office and quality data analysis.

Strong leadership and interpersonal skills, with the ability to engage, coach, and influence staff at different levels.

Able to work independently and manage multiple quality and accreditation activities within a hospital environment.

In 1988, Bagan Specialist Centre, a 153-bedded hospital was built in the midst of a thick, green forest and mangrove along the Prai River. Vision then was be the hospital of choice for the people of Butterworth and its surrounding region.

For the last 2 decades, Bagan has progressively grown and fulfilled its vision and mission as a trusted neighbourhood hospital in Butterworth and its surrounding region. A hospital of choice that understands the healthcare needs of the local people; a healthcare provider that everyone can afford to turn of for quality and safe treatment in a comfortable, homey environment; a place where lives are celebrated with hopes and aspirations.

In 2013, we celebrated our 25th anniversary with a more daring vision and a renewed mission.

We continue to envision to be the hospital of choice for affordable quality healthcare for the people in mainland Penang and the Northern region. We commit to provide affordable quality healthcare, by wholeheartedly offering caring and comprehensive services at reasonable cost.

Our motto is “Service with a Heart”, from the whole Bagan Specialist Centre family, staff and doctors at every touch point patient journey…

We have embarked on a exciting journey to build a brand new building and refurbishment of the existing facilities to accommodate 330 inpatient beds, 9 operation theatres, 8 labour suites, 70 clinics and even wider range of specialist consultants. This is expected to be completed by end of 2018, where we will celebrate our 30th anniversary, equipping us to serve our local community even better than ever before.

The journey continues with much more to serve with a heart…

In 1988, Bagan Specialist Centre, a 153-bedded hospital was built in the midst of a thick, green forest and mangrove along the Prai River. Vision then was be the hospital of choice for the people of Butterworth and its surrounding region.

For the last 2 decades, Bagan has progressively grown and fulfilled its vision and mission as a trusted neighbourhood hospital in Butterworth and its surrounding region. A hospital of choice that understands the healthcare needs of the local people; a healthcare provider that everyone can afford to turn of for quality and safe treatment in a comfortable, homey environment; a place where lives are celebrated with hopes and aspirations.

In 2013, we celebrated our 25th anniversary with a more daring vision and a renewed mission.

We continue to envision to be the hospital of choice for affordable quality healthcare for the people in mainland Penang and the Northern region. We commit to provide affordable quality healthcare, by wholeheartedly offering caring and comprehensive services at reasonable cost.

Our motto is “Service with a Heart”, from the whole Bagan Specialist Centre family, staff and doctors at every touch point patient journey…

We have embarked on a exciting journey to build a brand new building and refurbishment of the existing facilities to accommodate 330 inpatient beds, 9 operation theatres, 8 labour suites, 70 clinics and even wider range of specialist consultants. This is expected to be completed by end of 2018, where we will celebrate our 30th anniversary, equipping us to serve our local community even better than ever before.

The journey continues with much more to serve with a heart…