Quality Assurance - Individual Policy Administration (Cantonese Speaking)

Cognizant Global; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global technology firm is looking for a Quality Assurance professional in Kuala Lumpur. This role involves overseeing complex individual policy administration tasks and supporting junior team members. The ideal candidate will have 3-5 years of relevant experience in the medical or insurance field, strong problem-solving skills, and fluency in Cantonese, Mandarin, and English. This position requires managing operational processes and ensuring compliance with quality standards.

Qualifications

• 3 - 5 years' relevant experience in policy administration or premium collection in medical/insurance.
• Ability to work independently and under pressure.
• Good time management and accountability.

Responsibilities

• Manage day-to-day policy administration activities for complex cases.
• Monitor and ensure timely completion of operational processes.
• Provide guidance and support to junior team members.
• Investigate and resolve processing errors or discrepancies.
• Maintain accurate documentation and reporting.

Skills

Policy administration

Problem-solving

Risk control

Time management

Cantonese

Mandarin

English

Job description

Quality Assurance - Individual Policy Administration (Cantonese Speaking)

The senior advisor is responsible for overseeing complex individual policy administration tasks, ensuring accurate and timely processing of customer records and policy issues. This role provides guidance to junior team members, supports quality assurance, and collaborates with leadership to monitor work volumes and address irregularities. Advanced knowledge of insurance operations and strong problem-solving skills are essential to maintain compliance and resolve escalated issues effectively.

List of Duties

• Manage the day-to-day policy administration activities for the complex cases (i.e. VIP, disputed cases) independently, ensuring compliance with internal guidelines and quality standards.
• Monitor and ensure timely completion of operational processes, including policy issuance, subscription updates, and data verification, in alignment with service level agreements.
• Provide guidance and support to junior team members, including quality assurance checks, training, and decision reviews to uphold procedural integrity.
• Investigating and resolve processing errors or discrepancies, collaborating with cross-functional teams (e.g., HK team) to address high-risk or suspicious cases
• Maintain accurate documentation and reporting, including incident logs, audit results, and meeting records to support transparency and compliance

Desired Professional Experience

• 3 - 5 years' relevant experience in policy administration, premium collection in medical/insurance areas.
• Good awareness of risk control and can work independently
• Able to work under pressure
• Good time management and accountable
• Proficient in Cantonese Speaking, Mandarin and English (Read and write and speak)

About Cognizant

Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.