Quality Assurance Executive (Call Monitoring) - BM SPEAKER

FastJobs; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur seeks a Quality Assurance Executive to monitor call recordings, evaluate agent performance, and provide feedback. The ideal candidate should possess minimum qualifications like SPM or equivalent, be fluent in Bahasa Malaysia, and be detail-oriented. The role offers competitive salary, office-based work with structured hours, and full training provided. This is a great opportunity for those looking to grow in a supportive environment.

Benefits

Competitive Basic Salary + Incentives

Structured Office Hours

Full Training Provided

Career Growth Opportunities

Qualifications

• Minimum qualification: SPM, SKM, STPM, Diploma, or equivalent.
• Fluent in Bahasa Malaysia.
• Computer literate with basic tech skills.

Responsibilities

• Monitor and review call recordings for quality assurance.
• Evaluate communication skills and provide feedback.
• Benchmark quality standards and improve processes.

Skills

Detail-oriented

Communication skills

Computer literacy

Education

SPM, SKM, STPM, Diploma or equivalent

Job description

Quality Assurance Executive (Call Monitoring) - BM SPEAKER

📍 Office-Based | 🕘 Office Hours | 🚆 Near LRT/MRT | 🎓 Min. SPM/SKM | 🙌 Full Training Provided

Are you detail-oriented, love analyzing conversations, and want to be part of a professional, growing team? Join us as a Quality Assurance Executive where your insights will directly impact the quality and success of our telemarketing efforts. /Adakah anda seorang yang teliti, gemar menganalisis perbualan, dan ingin menjadi sebahagian daripada pasukan profesional? Sertai kami sebagai Quality Assurance Executive di mana pandangan anda akan memberi impak secara langsung terhadap kualiti dan kejayaan usaha telemarketing kami.

What We Offer

• ✅ Competitive Basic Salary + Incentives
• ✅ Full-Time, Office-Based Role
• ✅ Structured Office Hours (No Shifts!)
• ✅ Convenient Location – Walking Distance from LRT/MRT
• ✅ Full Training Provided – No Experience Needed
• ✅ Supportive Team and Career Growth Opportunities

Your Role

• 🎧 Monitor and review call recordings made by our telemarketing agents to ensure conversations align with scripts and product knowledge. / Membuat pemantauan kualiti terhadap rekod panggilan yang telah dibuat oleh call centre agents.
• 🗣️ Evaluate communication skills and provide constructive feedback to enhance agent performance. / Menilai kemahiran komunikasi dan memberikan maklum balas untuk meningkatkan prestasi call centre agents.
• 📊 Benchmark quality standards and keep up-to-date with market trends to continuously improve our processes. /Menanda aras piawaian kualiti dan mengikuti perkembangan trend pasaran untuk terus menambah baik proses.

What We're Looking For

• 🎓 Minimum qualification: SPM, SKM, STPM, Diploma, or equivalent
• 🗣️ Fluent in Bahasa Malaysia
• 💻 Computer literate with basic tech skills
• 💡 Detail-oriented and able to give objective, helpful feedback
• 🙌 No prior experience? No problem – we’ll train you!

If you're ready to kickstart your career in a stable, rewarding environment, apply now and grow with us!