Quality Assurance Executive

Superlon Worldwide Sdn. Bhd.; Klang City; On-site; MYR 40,000 - 60,000; Full time

Job summary

A manufacturing company is seeking a QA/QC professional in Klang to support quality assurance processes and ensure compliance with ISO standards. Responsibilities include leading investigations into customer complaints, overseeing product inspections, and conducting training for QA/QC staff. Candidates should hold a Bachelor's degree in Engineering or Quality Management, with at least 2 years of relevant experience. Proficiency in quality tools and excellent communication skills are required. Competitive benefits include medical coverage and company trips.

Benefits

Free parking provided

Medical benefits provided

Company trip for performers

Qualifications

• Minimum 2 years of experience in QA/QC in a manufacturing environment.
• Strong understanding of ISO 9001:2015 and ISO 14001:2015.
• Detail-oriented and able to work under pressure.

Responsibilities

• Support the QAQC Manager in maintaining the Integrated Management System.
• Oversee product quality inspections and ensure compliance.
• Lead the investigation and resolution of customer complaints.

Skills

Strong problem-solving skills

Analytical skills

Proficient in quality tools

Excellent communication skills

Education

Bachelor’s degree in Engineering or Quality Management

Tools

MS Office

Quality management software

Job description

Job Responsibility

• Support the QAQC Manager in planning, implementing, and maintaining the company’s Integrated Management System (IMS) in accordance with ISO 9001:2015 & ISO 14001:2015 and other relevant standards.
• Develop, review, and update product specifications, testing protocols, and quality assurance procedures.
• Oversee product quality inspections, testing, and evaluation to ensure compliance with internal standards, customer requirements, and regulatory obligations (including RoHS, SIRIM, etc.).
• Lead the investigation, resolution, and documentation of customer complaints, ensuring corrective and preventive actions (CAPA) are effectively implemented.
• Supervise, monitor, and evaluate the performance and achievements of subordinates, providing regular coaching, mentoring, and disciplinary guidance where necessary.
• Plan and conduct training programs for QA/QC staff, including new employee induction, technical training, and refresher sessions.
• Coordinate internal and external audits (ISO audits, corporate audits, customer audits, supplier audits), and ensure timely closure of non-conformities.
• Oversee calibration and verification of testing and measuring equipment, ensuring records are properly maintained.
• Review, approve, and monitor product samples and testing processes to maintain product reliability and quality.
• Provide technical support to customers and prospective clients regarding product quality, testing methods, and certifications.
• Ensure all product certifications, licenses, and renewals are completed before expiration dates.
• Assist the QAQC Manager in departmental reporting, documentation, and continuous improvement initiatives.
• Lead or participate in quality improvement projects, root cause analysis, and cross-functional problem-solving.

Job Requirements

• Education: Bachelor’s degree in Engineering, Quality Management, Manufacturing, or related discipline.
• Experience: Minimum 2 years of working experience in QA/QC (manufacturing/production environment preferred). Fresh graduates are encouraged to apply.
• Strong understanding of ISO 9001:2015, ISO14001:2015 and other relevant standards (RoHS, Green Building certification, FM Approval, and others is an advantage).
• Proficient in quality tools and methodologies (e.g., 5 Whys, Fishbone Diagram, FMEA, SPC, CAPA).
• Knowledge of calibration, testing equipment, and laboratory procedures.
• Familiar with legal and regulatory requirements related to product quality and safety.
• Strong problem-solving, analytical, and decision-making skills.
• Proficiency in MS Office and quality management software/tools.
• Personal Attributes: Excellent communication and interpersonal skills.
• Detail-oriented, systematic, and able to work under pressure.
• Strong commitment to continuous improvement and teamwork.
• Languages: Proficiency in English and Bahasa Malaysia (written and spoken), Mandarin is an added advantage.

Job Benefits

• Free parking provided
• Medical benefits provided!
• Company trip for performer & performance reward.