Quality Analyst – Insurance Domain (Cantonese Speaker)

Cognizant; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a meticulous Transaction Quality Analyst to ensure compliance and improve transaction quality in the insurance sector. The ideal candidate should have 2–5 years of experience in transaction quality and strong analytical skills. This role involves conducting audits, providing feedback, and collaborating on process improvements. Certifications in quality and insurance are preferred.

Qualifications

• 2–5 years of experience in transaction quality or process audit roles, preferably in the insurance industry.
• Strong understanding of insurance processes including Life, Health, P&C, or Reinsurance.
• Certification in Quality (e.g., Six Sigma Yellow/Green Belt, Lean) is preferred.

Responsibilities

• Conduct regular audits of insurance process transactions.
• Evaluate accuracy and compliance with internal policies.
• Identify process gaps through root cause analysis.
• Provide actionable feedback to operations teams.
• Maintain and update quality scorecards and reports.

Skills

Analytical skills

Communication skills

Documentation skills

Proficiency in MS Excel

Multilingual Proficiency

Education

Bachelor’s degree in any discipline

Tools

Quality monitoring tools

BPM tools

CRM tools

Insurance platforms (e.g., Guidewire)

Job description

Overview

Summary: We are looking for a meticulous and process-driven Transaction Quality Analyst with experience in the insurance domain to monitor, evaluate, and improve the quality of transactions across operational teams. The ideal candidate will ensure compliance with process standards, identify gaps, and drive continuous improvement in service delivery.

Responsibilities

• Conduct regular audits of insurance process transactions (e.g., claims processing, policy issuance, endorsements, renewals, etc.).
• Evaluate accuracy, completeness, and compliance with internal policies and regulatory requirements.
• Identify process gaps, errors, and training needs through root cause analysis.
• Provide actionable feedback to operations teams and support coaching initiatives.
• Maintain and update quality scorecards, dashboards, and audit reports.
• Collaborate with process owners and training teams to improve SOPs and quality frameworks.
• Participate in calibration sessions to ensure consistency in quality assessments.
• Support internal and external audits by providing required documentation and insights.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferred: Insurance, Business, or related fields).
• 2–5 years of experience in transaction quality or process audit roles, preferably in the insurance industry.
• Strong understanding of insurance processes (Life, Health, P&C, or Reinsurance).
• Proficiency in MS Excel, PowerPoint, and quality monitoring tools.
• Excellent analytical, communication, and documentation skills.
• Multilingual Proficiency (English, Chinese Mandarin, Malay, Cantonese etc).

Preferred Qualifications

• Certification in Quality (e.g., Six Sigma Yellow/Green Belt, Lean).
• Familiarity with quality frameworks like Six Sigma, COPC, or ISO (preferred).
• Certification in Insurance domain (e.g., LOMA).
• Experience with workflow tools like BPM, CRM, or insurance platforms (e.g., Guidewire, Duck Creek).
• Exposure to global insurance standards and regulatory compliance.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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