QAQC & Service Senior Technician

Powerwell Sdn Bhd; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading electrical services company in Klang City is seeking a qualified individual to oversee switchboard servicing and testing operations. The successful candidate will lead a team, conduct technical inspections, and ensure compliance with safety standards. With a diploma or degree in Electrical Engineering and 3–5 years of relevant experience, the candidate will provide mentorship to junior technicians and handle direct client communications. This role demands excellent problem-solving skills and the ability to work independently.

Qualifications

• Minimum 3–5 years of relevant experience in switchboard servicing, testing, or QAQC roles.
• Proven ability to lead teams and liaise effectively with clients.
• Valid driving license and flexibility to travel for site assignments.

Responsibilities

• Report to QAQC & SERVICE ASSISTANT MANAGER and lead junior technicians.
• Perform advanced on-site testing and troubleshooting of switchboard systems.
• Train and mentor junior technicians and clients.

Skills

Technical knowledge of electrical switchboard systems

Problem-solving skills

Leadership and mentoring

Attention to detail

Education

Diploma/Degree in Electrical Engineering or equivalent

Job description

Location of Work

Kota Kemuning, Shah Alam

Key Responsibilities

Service (main priority)

• Report to QAQC & SERVICE ASSISTANT MANAGER
• Work independently with minimal supervision; lead and guide junior technicians during site activities.
• Perform advanced on-site testing, commissioning, troubleshooting, and rectification of switchboard systems to ensure compliance with performance and safety standards.
• Collaborate with engineering teams to resolve complex technical issues, implement modifications, and recommend improvements for reliability and efficiency.
• Take the lead in addressing punch list items and coordinating with service & project engineers to achieve project completion deadlines.
• Plan and conduct preventive maintenance, ensuring early detection and resolution of potential issues to minimize downtime.
• Ensure proper documentation of all service activities, including test results, modifications, repairs, and punch list rectifications, with a focus on accuracy and traceability.
• Provide technical input for root cause analysis, drive corrective and preventive actions, and support continuous improvement initiatives.
• Train and mentor junior technicians and clients on operation, maintenance, and rectification procedures.
• Handle direct client communication when required, providing professional technical support and ensuring customer satisfaction.
• Perform other duties and responsibilities assigned by management from time to time.

QAQC (support during site idle mode)

• Report to QAQC & SERVICE HOD.
• Support QAQC supervisors by leading factory quality inspections, testing, and acceptance procedures.Share knowledge on new switchgear technology and train QAQC team members to enhance competency.
• Assist QAQC teams in ensuring compliance with ISO, safety, and company quality standards.
• Perform other duties and responsibilities assigned by management from time to time.

Requirements

• Diploma/Degree in Electrical Engineering or equivalent (Chargeman, Wireman, or other certified technical competencies preferred).
• Minimum 3–5 years of relevant experience in switchboard servicing, testing, or QAQC roles (experience in leading site teams is highly advantageous).
• Strong technical knowledge of electrical switchboard systems, components, and international safety standards.
• Proven ability to lead teams, mentor juniors, and liaise effectively with clients and management.
• Excellent problem-solving, analytical, and decision-making skills with high attention to detail.
• Ability to work independently, manage multiple priorities, and perform under pressure in fast-paced environments.
• Flexibility to travel for site assignments.
• Valid driving license and clean driving record.