QA Technician: Product Failure Investigator

Ambu A/S; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global medical technology company is seeking a QAE Technician based in Penang. This role involves investigating product failures and supporting engineers in managing product complaints, offering a unique opportunity for professional development. Candidates should have at least a diploma in engineering, experience in product failure investigations, and strong communication skills. Join a dynamic team dedicated to improving patient care through innovation.

Responsibilities

• Conduct initial investigations and simulations related to product complaints.
• Prepare and document preliminary complaint investigation reports.
• Receive complaint samples, transport them to the lab, perform unboxing, and carry out disinfection on complaint samples.
• Input initial complaint details into the complaint tracking database.
• Package complaint samples or device components for shipment to suppliers for further evaluation.
• Manage the storage of complaint samples and coordinate proper disposal with designated personnel.
• Assist with basic repairs of lab equipment or tools when issues arise.

Skills

Investigating product failures

Strong written and verbal communication in English

Accountability

Adaptability

Collaborative team player

Education

Diploma in Engineering or related field

Job description

A leading global medical technology company is seeking a QAE Technician based in Penang. This role involves investigating product failures and supporting engineers in managing product complaints, offering a unique opportunity for professional development. Candidates should have at least a diploma in engineering, experience in product failure investigations, and strong communication skills. Join a dynamic team dedicated to improving patient care through innovation.