QA Technician

Ambu A/S; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global medical technology company is seeking a QAE Technician based in Penang. This role involves investigating product failures and supporting engineers in managing product complaints, offering a unique opportunity for professional development. Candidates should have at least a diploma in engineering, experience in product failure investigations, and strong communication skills. Join a dynamic team dedicated to improving patient care through innovation.

Responsibilities

• Conduct initial investigations and simulations related to product complaints.
• Prepare and document preliminary complaint investigation reports.
• Receive complaint samples, transport them to the lab, perform unboxing, and carry out disinfection on complaint samples.
• Input initial complaint details into the complaint tracking database.
• Package complaint samples or device components for shipment to suppliers for further evaluation.
• Manage the storage of complaint samples and coordinate proper disposal with designated personnel.
• Assist with basic repairs of lab equipment or tools when issues arise.

Skills

Investigating product failures

Strong written and verbal communication in English

Accountability

Adaptability

Collaborative team player

Education

Diploma in Engineering or related field

Job description

Ambu A/S is currently looking for a QAE Technician to be based in Penang Ambu Global Hub. Join a dynamic team where your work directly supports medical professionals in solving real-world challenges. This role reports to the QAE Section Manager and offers a unique opportunity to contribute to innovations that improve patient care. If you're passionate about making a difference and thrive in a problem‑solving environment, we’d love to hear from you.

In this role, your primary responsibility is to support engineers in the initial investigation of product failures related to market complaints, as part of a dedicated team of 10 members. As a technician, you will be responsible for managing complaint samples received from the market, including movement of samples to the lab, performing sample disinfection, organizing proper sample storage, and ensuring appropriate disposal of sample waste.

This technician role offers valuable development opportunities for building both technical and cross‑functional skills. Through hands‑on involvement in complaint sample handling and product failure investigations, you’ll gain a deeper understanding of product design, manufacturing processes, and quality systems. Working closely with engineers and manufacturing teams also enhances your communication, collaboration, and problem‑solving abilities. Over time, this experience can serve as a strong foundation for career growth into roles such as senior technician, quality engineer, or roles in continuous improvement.

Key Responsibilities

• Conduct initial investigations and simulations related to product complaints.
• Prepare and document preliminary complaint investigation reports.
• Receive complaint samples, transport them to the lab, perform unboxing, and carry out disinfection on complaint samples.
• Input initial complaint details into the complaint tracking database.
• Package complaint samples or device components for shipment to suppliers for further evaluation.
• Manage the storage of complaint samples and coordinate proper disposal with designated personnel.
• Assist with basic repairs of lab equipment or tools when issues arise.

Suggested candidate profile

Skills

Skills and experiences can be earned in many different ways, and we understand that the best fit for the role cannot be prescribed on paper. You are however likely to succeed in this position if you:

• Minimum Diploma in Engineering or a related technical field.
• Experienced in investigating product failures and identifying root causes.
• Proficient in English, with strong written and verbal communication skills.
• Demonstrates accountability, adaptability, and a genuine eagerness to learn.
• A collaborative team player with a positive attitude and strong work ethic.