QA Engineer (CQE)

Carsem; Ipoh; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading semiconductor company in Ipoh, Malaysia is seeking a Customer Quality Engineer to be the primary contact for customers on quality matters. Responsibilities include managing customer complaints, conducting root cause analysis, and ensuring compliance with automotive standards such as IATF 16949. The ideal candidate will have strong communication skills and experience with quality tools like 8D and CAPA. This is an excellent opportunity to contribute to quality improvements and strengthen customer relationships.

Qualifications

• Strong customer communication and stakeholder management skills.
• Solid knowledge of IATF 16949 and automotive quality tools.
• Experience with 8D, CAPA, FMEA, SPC, and problem-solving methodologies.
• Data analysis and reporting skills.
• Ability to work under pressure and manage multiple customer issues.

Responsibilities

• Act as the primary point of contact for customers on quality-related matters.
• Lead root cause analysis and ensure effective corrective actions.
• Manage Customer RMA cases and Failure Analysis activities.
• Prepare and present quality performance reports for management.
• Perform internal audits to verify CAPA effectiveness.

Skills

Strong customer communication

Stakeholder management

IATF 16949 knowledge

Experience with 8D

Experience with CAPA

Experience with FMEA

Data analysis

Job description

Overview

Customer Quality Engineer (CQE) – Role Details

Responsibilities

• 1. Customer Interface & Complaint Management (VOC / VOP / CIP) – Act as the primary point of contact for customers on all quality-related matters. Manage VOC and VOP feedback, including customer complaints, concerns, and requests for improvement. Lead Customer Improvement Programs (CIP) and ensure timely response and closure of quality issues. Handle customer communication during quality incidents, ensuring clarity, professionalism, and alignment on actions and timelines.
• 2. Root Cause Analysis & Corrective Action (CAPA) – Coordinate closely with cross-functional teams (Quality, Engineering, Production, Process, Supplier Quality). Lead or facilitate root cause analysis using structured methodologies such as 8D, 5 Why, Fishbone, and FMEA. Ensure corrective and preventive actions (CAPA) are effective, sustainable, and verified before closure. Track action items, owners, and deadlines to prevent recurrence of issues.
• 3. Failure Analysis (FA) & Customer RMA Management – Follow up on Failure Analysis (FA) activities, including internal FA or external lab analysis where applicable. Coordinate and manage Customer RMA (Return Material Authorization) cases from receipt to final disposition. Ensure FA reports are technically sound, clearly written, and aligned with customer expectations and timelines. Communicate FA findings, containment actions, and corrective actions to customers.
• 4. Quality Reporting & Management Review – Prepare and present quality performance reports for management review meetings. Track key quality indicators such as:
  • Customer complaints
  • RMA trends
  Highlight recurring issues, risks, and improvement opportunities for management decision-making. Support data-driven discussions on quality performance and customer satisfaction. Support and coordinate customer audits (system, process, or product audits). Prepare audit materials, evidence, and documentation in advance. Follow up on audit findings, ensuring timely root cause analysis, corrective actions, and formal closure with customers.
• 6. Internal Audit & IATF 16949 Compliance – Perform internal audits to verify CAPA effectiveness and compliance with IATF 16949 requirements. Ensure quality processes, procedures, and records are aligned with automotive quality standards. Support continual improvement of the Quality Management System (QMS). Participate in internal and external certification audits as required.
• 7. Additional Responsibilities – Perform other quality-related tasks as assigned by the supervisor or management. Support continuous improvement initiatives and cross-functional quality projects. Contribute to strengthening customer confidence and long-term business relationships.

Qualifications

• Key Skills & Competencies for a CQE
• Strong customer communication and stakeholder management skills
• Solid knowledge of IATF 16949, automotive quality tools, and audit requirements
• Experience with 8D, CAPA, FMEA, SPC, and problem-solving methodologies
• Data analysis and reporting skills
• Ability to work under pressure and manage multiple customer issues simultaneously