Project Manager / Senior Executive

SERVAUTO SDN. BHD.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A rapidly expanding automotive service company in Kuala Lumpur is seeking a PMO Manager to lead their nationwide store rollout. This role involves project management, site development, and budget control, ensuring timely delivery of stores. The ideal candidate will have a degree in Civil Engineering, 3-7 years of related experience, and strong skills in stakeholder management and problem-solving. Proficiency in English and Bahasa is required, with Mandarin as a plus.

Qualifications

• 3-7 years experience in retail/F&B construction project management.
• Proven track record managing store rollout or renovation projects.
• Strong knowledge of construction methods and materials.

Responsibilities

• Develop and maintain the master rollout plan.
• Manage multiple store rollout projects simultaneously.
• Approve and track variation orders.

Skills

Project management

Site development

Budgeting

Stakeholder management

Problem-solving

Education

Bachelor’s Degree in Civil Engineering, Architecture, or Construction Management

Tools

Project management software

Job description

ServAuto is redefining Malaysia’s automotive service industry — bringing the professionalism and scalability of retail & F&B into the car care world. You’ll work directly with experienced leaders from top retail brands and be part of building a new nationwide franchise network from the ground up.

This role offers an opportunity to lead large-scale rollout projects and grow into a regional Head of Expansion as ServAuto scales across Southeast Asia.

Role Purpose

ServAuto is expanding rapidly across Malaysia through franchise and company-owned workshops. This role is the key driver of ServAuto’s nationwide expansion — combining project management, site development, and fit-out execution under one function, ensuring every store is delivered on time, on budget, and on brand. The PMO Manager will build ServAuto’s long-term rollout system, vendor network, and fit-out standards to support future expansion.

Key Responsibilities

Store Expansion Planning & Rollout Management

• Develop and maintain the master rollout plan for all ServAuto stores (audit / renovation / new openings).
• Manage multiple store rollout projects simultaneously across different regions.
• Lead weekly project tracking and reporting to management.
• Coordinate across functions — Design, Operations, Procurement, Finance, Marketing — to keep each project on schedule.
• Track budget, timeline, and risk log for every site; prepare monthly progress and variance reports.
• Standardize project documentation (permits, contracts, drawings, payment plans, handover reports).
• Continuously improve store rollout efficiency, cost per store.

Project Planning & Coordination

• Develop detailed project timelines, budgets, and milestones for each outlet build or renovation.
• Coordinate with internal departments (Operations, Marketing, Finance, Procurement) and external stakeholders (landlords, contractors, consultants).
• Conduct site feasibility assessments and ensure design alignment with operational flow and customer experience.

Design & Technical Oversight

• Review architectural and M&E drawings to ensure compliance with brand standards and local regulations.
• Work closely with designers and engineers to optimize cost, functionality, and aesthetics.
• Oversee design adaptations for different site conditions and layouts.

Budget & Cost Control

• Prepare project cost estimates and monitor expenditure throughout the project.
• Negotiate with contractors, vendors, and suppliers to ensure cost efficiency without compromising quality.
• Approve and track variation orders and ensure project cost stays within approved limits.

Construction Management

• Oversee on-site construction progress and ensure adherence to timeline, safety, and quality standards.
• Conduct regular site visits and progress meetings with contractors and stakeholders.
• Resolve any site issues or design conflicts promptly to prevent delays.

Quality Assurance & Handover

• Ensure all outlets meet the company’s quality, safety, and operational standards before opening.
• Manage snag list completion, equipment installation, and final inspection.
• Coordinate smooth handover to the operations team for outlet opening.

Vendor & Compliance Management

• Manage relationships with external consultants, contractors, and authorities.
• Ensure all permits, licenses, and approvals are obtained before project commencement.
• Monitor contractor performance and enforce compliance with safety and environmental standards.

Requirements

• Bachelor’s Degree in Civil Engineering, Architecture, Construction Management or related field.
• 3–7 years experience in retail / F&B construction project management (e.g. CHAGEE, Tealive, FamilyMart, Guardian, MR DIY, KFC, Watsons).
• Proven track record managing end-to-end store rollout or renovation projects — from site acquisition to fit-out and handover.
• Strong knowledge of construction methods, materials, and M&E systems.
• Strong coordination, timeline control, and budgeting skills, with hands‑on problem‑solving approach. Proficient in project tools.
• Able to manage stakeholders and communicate effectively with franchisees, landlords, and contractors.
• Able to travel frequently and manage multiple active sites across regions.
• Detail‑oriented, hands‑on, comfortable working on‑site.
• Fluent in English & Bahasa (Mandarin is a plus).