Project Manager, IT Backup & Recovery (Bilingual)

Persistent Systems; Selangor; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

A leading technology firm in Malaysia is seeking an experienced Project Manager to coordinate initiatives within the Support Team, driving operational excellence and customer satisfaction. With a focus on IT Tech support and backup technologies, the ideal candidate will have over 4 years of experience in project management, strong technical understanding, and proficiency in Mandarin and English. The role offers a competitive salary and benefits package within a hybrid work environment.

Benefits

Competitive salary and benefits package

Culture focused on talent development

Annual health check-ups

Insurance coverage for family

Qualifications

• 4+ years of experience in project management within technical support.
• Strong understanding of backup and recovery technologies.
• Proven experience in cross-functional coordination and reporting.

Responsibilities

• Lead planning, execution, and delivery of IT Tech support across backup and recovery products.
• Collaborate with technical support engineers to identify process gaps.
• Track and report KPIs related to case resolution and customer satisfaction.

Skills

Project management

Stakeholder management

Weakness identification

Bilingual proficiency in Mandarin and English

Education

Bachelor’s degree in computer science, IT, or related field

Tools

Veeam

Veritas

NetBackup

Job description

A leading technology firm in Malaysia is seeking an experienced Project Manager to coordinate initiatives within the Support Team, driving operational excellence and customer satisfaction. With a focus on IT Tech support and backup technologies, the ideal candidate will have over 4 years of experience in project management, strong technical understanding, and proficiency in Mandarin and English. The role offers a competitive salary and benefits package within a hybrid work environment.