Project Manager

Persistent Systems; Selangor; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

A leading technology firm in Malaysia is seeking an experienced Project Manager to coordinate initiatives within the Support Team, driving operational excellence and customer satisfaction. With a focus on IT Tech support and backup technologies, the ideal candidate will have over 4 years of experience in project management, strong technical understanding, and proficiency in Mandarin and English. The role offers a competitive salary and benefits package within a hybrid work environment.

Benefits

Competitive salary and benefits package

Culture focused on talent development

Annual health check-ups

Insurance coverage for family

Qualifications

• 4+ years of experience in project management within technical support.
• Strong understanding of backup and recovery technologies.
• Proven experience in cross-functional coordination and reporting.

Responsibilities

• Lead planning, execution, and delivery of IT Tech support across backup and recovery products.
• Collaborate with technical support engineers to identify process gaps.
• Track and report KPIs related to case resolution and customer satisfaction.

Skills

Project management

Stakeholder management

Weakness identification

Bilingual proficiency in Mandarin and English

Education

Bachelor’s degree in computer science, IT, or related field

Tools

Veeam

Veritas

NetBackup

Job description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025

About Position

We are seeking a proactive and technically inclined Project Manager to lead and coordinate initiatives within the Support Team. The PM will be responsible for driving operational excellence, managing cross-functional projects, and ensuring timely delivery of support enhancements and customer satisfaction initiatives.

Key Responsibilities

• Lead planning, execution, and delivery of IT Tech support across backup and recovery products.
• Collaborate with technical support engineers to identify process gaps and implement improvements.
• Track and report KPIs related to case resolution, customer satisfaction, and SLA adherence.
• Coordinate with engineering and product teams for escalations, bug tracking, and feature requests.
• Facilitate root cause analysis reviews and ensure documentation of learnings.
• Manage resource allocation, timelines, and risk mitigation strategies.
• Support beta testing coordination and feedback loops with support and product teams.
• Drive continuous improvement initiatives in backup operations, DR planning, and customer engagement.
• Maintain alignment with compliance, audit, and data protection standards.

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• 4+ years of experience in project management within technical support.
• Strong understanding of backup and recovery technologies.
• Proven experience in stakeholder management, cross-functional coordination, and reporting.
• PMP, PRINCE2, or Agile certification preferred.
• Proficiency in Mandarin and English language (spoken and written) is highly desired, Japanese good to have.

Desired Skills

• Familiarity with Suite and other backup tools (Veeam, Veritas, NetBackup).
• Technical understanding of Windows/Linux servers, VMware/Hyper‑V, and networking.
• Excellent communication, documentation, and problem‑solving skills.
• Ability to work in a fast‑paced, customer‑centric environment.

Benefits

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company‑sponsored higher education and certifications
• Opportunity to work with cutting‑edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check‑ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Inclusive Environment

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
• Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.

Our company fosters a values‑driven and people‑centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work‑life wellbeing at the core
• Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”