Project Coordinator

YMG GROUP; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur seeks a candidate experienced in visa application coordination. The role involves managing communication with clients and internal teams, requiring fluency in Mandarin, Cantonese, and English. Candidates should have over two years of relevant experience and possess a degree. Benefits include a basic salary plus commission, transport allowance, and performance bonuses.

Benefits

Basic + Commission

Transport allowance

Performance bonus

Uniform provided

Company phone

Company laptop

Qualifications

• More than 2 years of experience in customer service or banking or visa-related industry is an advantage.
• Strong integrity, commitment, and ability to maintain confidentiality.
• Ability to manage changing priorities with a flexible approach.

Responsibilities

• Coordinate submission of new visa applications and other immigration-related matters.
• Attend to prospects in a one-to-one consultation professionally.
• Facilitate communication between internal and external parties.

Skills

Customer service experience

Fluent in Mandarin

Fluent in Cantonese

Fluent in English

MS Office proficiency

Education

Degree

Job description

Job Responsibility

• To coordinate submission of new visa application, renewal of visa, the extension of visa, endorsement of visa and other immigration-related matters to relevant department.
• Work closely with Operation team including visa endorsement, visit to bank, clinic, and government office.
• Attend to prospects in a one-to-one consultation, either through online or offline channel, in a knowledgeable and professional manner.
• Support Marketing team during non-peak period.
• Facilitate communication between internal and external parties to assist enquiries and stay informed with announcement / current events regarding relevant program information.
• Liaising and building relationships with partners on behalf of the business.
• Ensure all customer records and accounts are maintained in good order and in an organized manner to meet the deadline.
• Communicate closely with internal or external parties to ensure efficient daily operations are well coordinate to meet the target.
• Able to perform company assignments, ad-hoc functions, and related duties as and when required.
• Preferable able to read and speak Mandarin and English.

Job Requirements

• Preferable able to read and speak Mandarin and English.
• Previous experience in a customer service position is highly desirable.
• Candidates must possess at least Degree
• More than 2 years of experience in either customer service or banking or visa related industry is an advantage.
• Candidates who are fluent in Mandarin, Cantonese, and English is preferred as the role requires dealing with our target audience who will be mainly from China, Hong Kong and Taiwan.
• Possess own transport to travel around different locations.
• Efficiency in the administration of documents is required.
• Good use of MS office â Word, Excel, Outlook, and PowerPoint.
• Sufficient technical knowledge in online and offline applications for video and social marketing.
• Ability to manage changing priorities with a flexible approach.
• Ability to liaise with stakeholders of all levels of seniority.
• Strong integrity, commitment and maintain a high level of confidentiality
• Able to perform company assignments, ad-hoc functions, and related duties as and when required.
• Preferable able to read and speak Mandarin and English.

Job Benefits

• Basic + Commission provided
• Transport allowance
• Performance bonus
• Uniform provided
• Company phone
• Company laptop