Programme Manager - Insurance Ops Transformation (12-months)

Argyll Scott Singapore; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Programme Manager to lead a major Contact Centre transformation project in Malaysia. The role involves managing the end-to-end delivery of a multi-stage program, overseeing the migration of solutions to the cloud, and integrating Amazon Connect with Salesforce. Candidates must have over 10 years of experience in project management within financial services and knowledge of contact centre technology. This position offers a competitive daily rate on a 12-month contract.

Benefits

Competitive daily rate

High-visibility role

Opportunity to enhance expertise in a high-demand niche

Qualifications

• 10+ years in Programme/Project Management.
• Proven background in Financial Services transformation.
• Hands-on experience with Contact Centre technology.

Responsibilities

• Manage the E2E delivery of the multi-stage program.
• Oversee 'lift and shift' of on-premise solutions to cloud.
• Lead integration of Amazon Connect with Salesforce.

Skills

Programme/Project Management

Contact Centre technology

Amazon Connect

Salesforce

Cloud migration experience

Job description

Job Highlight

• Lead a large-scale, end-to-end Contact Centre transformation
• Work directly with key stakeholders on a strategic program
• 12-month contract with high potential for extension
• Leverage cutting-edge tech: Amazon Connect & Salesforce
• Top-tier Insurance firm, Hong Kong location

About the Client

• A leading global Insurance organization
• Investing heavily in digital & customer experience
• Stable and well-established financial services group
• Focus on innovation and technological advancement

Role Duties

• Manage the E2E delivery of the multi-stage program
• Oversee 'lift and shift' of on-premise solutions to cloud
• Lead integration of Amazon Connect with Salesforce
• Drive automation initiatives including interactive chatbots
• Ensure project aligns with business goals and timelines

Role Requirements

• 10+ years in Programme/Project Management
• Proven background in Financial Services transformation
• Hands-on experience with Contact Centre technology
• Specific knowledge of Amazon Connect or Salesforce
• Experience with IVR systems and cloud migration

Why Apply?

• High-visibility role with significant business impact
• Work on a green-field, tech-driven strategic project
• Competitive daily rate on a 12-month contract
• Enhance your expertise in a high-demand niche
• Join a market leader in the insurance sector

INTERESTED?
Simply hit apply or send an email with your CV attached to [e-mail] and I will answer any questions you might have about the role.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.