Programme Manager - Insurance Ops Transformation (12-months)

Argyll Scott Singapore; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global insurance organization is seeking an experienced Programme Manager to lead a large-scale Contact Centre transformation in Kuala Lumpur, Malaysia. This 12-month contract role involves managing the end-to-end delivery of a strategic tech-driven project, including integration of cutting-edge tools like Amazon Connect and Salesforce. Candidates should have over 10 years in project management within financial services, with hands-on experience in contact centre technologies. Competitive daily rates offered.

Qualifications

• 10+ years in Programme/Project Management.
• Proven background in Financial Services transformation.
• Hands-on experience with Contact Centre technology.

Responsibilities

• Manage the E2E delivery of the multi-stage program.
• Oversee 'lift and shift' of on-premise solutions to cloud.
• Lead integration of Amazon Connect with Salesforce.

Skills

Programme/Project Management

Contact Centre technology

Amazon Connect

Salesforce

IVR systems

Cloud migration

Job description

Job Highlight

• Lead a large-scale, end-to-end Contact Centre transformation
• Work directly with key stakeholders on a strategic program
• 12-month contract with high potential for extension
• Leverage cutting-edge tech: Amazon Connect & Salesforce
• Top-tier Insurance firm, Hong Kong location

About the Client

• A leading global Insurance organization
• Investing heavily in digital & customer experience
• Stable and well-established financial services group
• Focus on innovation and technological advancement

Role Duties

• Manage the E2E delivery of the multi-stage program
• Oversee 'lift and shift' of on-premise solutions to cloud
• Lead integration of Amazon Connect with Salesforce
• Drive automation initiatives including interactive chatbots
• Ensure project aligns with business goals and timelines

Role Requirements

• 10+ years in Programme/Project Management
• Proven background in Financial Services transformation
• Hands-on experience with Contact Centre technology
• Specific knowledge of Amazon Connect or Salesforce
• Experience with IVR systems and cloud migration

Why Apply?

• High-visibility role with significant business impact
• Work on a green-field, tech-driven strategic project
• Competitive daily rate on a 12-month contract
• Enhance your expertise in a high-demand niche
• Join a market leader in the insurance sector

INTERESTED?

Simply hit apply or send an email with your CV attached to [e-mail] and I will answer any questions you might have about the role.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.