Programme Executive (Mandarin Speaker)

INTI International University & Colleges; Nilai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading educational institution in Malaysia is seeking a Program Executive to provide support to students and maintain program records. The ideal candidate will have strong customer service skills and experience in administration. Responsibilities include assisting with marketing efforts and ensuring student satisfaction throughout their academic journey.

Qualifications

• A minimum of 2 years' experience in a relevant role.
• Ability to multitask and prioritize effectively.
• Strong interpersonal and communication skills.

Responsibilities

• Provide superior service in a professional manner.
• Administer tasks assigned by the Head of Faculty/Centre Operations.
• Maintain program-specific records and assist with marketing.

Skills

Customer service skills

Team collaboration

Problem-solving

Education

Relevant university degree

Tools

Microsoft Office

Job description

Add expected salary to your profile for insights

• Provide superior service in a professional, efficient and friendly manner
• Maintain a high level of knowledge about the university’s products and services, and ensure students are provided with accurate information
• Attend to student needs in an orderly manner to ensure a positive customer experience

ii. Process and Policy Adherence

• Process requests efficiently and accurately while maintaining high service standards
• Adhere to all University policies and procedures, industry service standards and codes of conduct

iii. Teamwork

• Share knowledge and experience with other team members and provide support as needed
• Demonstrate a positive attitude, adaptability, flexibility, and punctuality.

Job Responsibilities

1. Generic Accountability
   • Provide superior service in a professional, efficient and friendly manner
   • Maintain a high level of knowledge about the university’s products and services, and ensure students are provided with accurate information
   • Attend to student needs in an orderly manner to ensure a positive customer experience
2. Specific Accountability

   Administer tasks as assigned by the Head of Faculty/Centre Operations which may include

   • Prepare special and recurring faculty/centre or programme‑specific reports by gathering data from various sources, compiling and formatting data
   • Maintain faculty/centre or programme‑specific records through retrieving, retaining, storing, compiling, coding, updating, and destroying files as appropriate.
   • Prepare for, and, in collaboration with colleagues concerned, ensure the smooth running of, examination boards, including agendas, minutes, marksheets and supporting documentation
   • Answer written, telephone, and in‑person inquiries regarding policies, regulations and procedures
   • Process all forms relating to changes in students’ circumstances/statuses
   • Advise current students on programme and pastoral issues and refer on as appropriate Act as a first point of contact for students and raise issues with the appropriate dean/director and/or head of programme
   • Identify complex problems of student progression, and seek advice on their resolution with dean/director or head of programme
   • Liaise and work in partnership with dean/director, head of programme and/or teaching staff to identify students who are at risk and, where necessary, assist in reviewing individual study plans and developing intervention action plans for students at risk
   • Arrange activities and meetings by scheduling classrooms, meeting rooms, issuing information and coordinating attendees
   • Act as secretary to one or more internal meetings, arranging dates, circulating papers and taking notes
   • Assist teaching staff and students on field trips, exhibitions and enrichment activities in support of the curriculum
   • Assist with marketing as and when required to promote increased applications and high retention rates
   • Help to develop and refine systems and processes to support the management of the faculty/centre
   • Undertake other duties, as directed by head of faculty/centre operations that are commensurate with the level of the post

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• How many years' experience do you have as a Program Executive?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Administration Executive?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?

Founded in 1986, INTI International University & Colleges has grown tremendously from a classroom of 37 students to its current population of over 17,500 students across INTI’s four campuses in Malaysia, including Negeri Sembilan, Selangor, Penang, and Sabah.

Established as an institution of higher education that provides universal access to education for students from all background and emphasizing student experiences as the “essence” or “core” of education – as the name “INTI” suggests – INTI provides access to global resources, best practices, teaching methods, international faculty and learning management systems that are truly world class.

INTI’s mission is to develop graduates who are equipped with the skills to seamlessly adapt to an ever‑evolving workplace. We are committed towards ensuring our students gain the competencies needed for Industrial Revolution 4.0 (IR4.0), and to work alongside the digital transformations driving today’s global businesses.

With a strong focus on innovative teaching and learning, and collaborations with over 450 Industry Partners, INTI has laid a solid foundation for developing highly employable graduates, which is reflected in the knowledge and competencies that our students demonstrate as they pursue their passions. INTI also has the distinction of ensuring 100% internship placements for all of its students, with 99% of INTI graduates being employed within six months of graduation – as validated by BDO Malaysia.

INTI is officially ranked in the 2021 QS World University Rankings: ASIA and although new in the rankings, we have been the recipient of other QS recognitions in the past, including 5 Stars for Facilities, Inclusiveness and Employability in the 2019 QS Stars Ratings, and 5 Stars for Online Learning in the 2020 QS Stars Ratings.

Accredited by the Malaysian Ministry of Higher Education, INTI offers over 150 programmes across pre‑university, undergraduate and postgraduate qualifications. INTI also offers pathways to professional and industry certifications, integrating industry‑based training as part of its academic offerings.

By inspiring our students to explore their passions and discover their true potential through the right skills, tools and experiences, we continue to be a force of change in revolutionizing education. Our commitment is to transform our students into the dynamic leaders of the future – ones who will lead us in IR4.0, and beyond.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.