Program Manager – Global Trade Operations

Altera; Bayan Lepas; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading global trade firm in Malaysia is seeking a skilled Program Manager to oversee and manage trade operations with a focus on customs compliance. This role involves stakeholder engagement and compliance risk management. Ideal candidates should have a degree in Supply Chain Management and over 5 years of relevant experience. Join a dynamic team and contribute to process improvements that optimize efficiency in trade operations.

Qualifications

• 5+ years of experience in logistics or global trade operations.
• Strong knowledge of Malaysia customs regulations.
• Proficiency in ERP and trade compliance systems.

Responsibilities

• Oversee end-to-end global trade operations.
• Act as subject matter expert on Malaysia customs regulations.
• Identify compliance risks and develop mitigation strategies.

Skills

Logistics Management

Customs Compliance

Stakeholder Management

Process Improvement

Communication

Problem Solving

Education

Bachelor’s degree in Supply Chain Management or related field

Tools

SAP

Oracle

Job description

Position Summary

We are seeking a highly skilled Program Manager to lead and manage global trade operations with a strong focus on Malaysia customs regulations. This role will serve as the primary point of contact for all internal and external stakeholders regarding customs compliance and trade operations. The ideal candidate will ensure seamless execution of import/export activities, maintain regulatory compliance, and drive process improvements across global trade functions.

Key Responsibilities

• Global Trade Operations Management
  • Oversee and manage end-to-end global trade operations, including import/export processes, documentation, and compliance.
  • Ensure adherence to international trade regulations and company policies.
• Customs Compliance (Malaysia Focus)
  • Act as the subject matter expert on Malaysia customs regulations, tariff classifications, and trade compliance requirements.
  • Monitor regulatory changes and implement necessary process updates to maintain compliance.
• Stakeholder Engagement
  • Serve as the focal point for internal teams (Supply Chain, Logistics, Finance, Legal) and external partners (customs brokers, freight forwarders, government agencies).
  • Provide guidance and support on customs and trade-related inquiries.
• Risk Management & Process Improvement
  • Identify compliance risks and develop mitigation strategies.
  • Drive continuous improvement initiatives to optimize trade operations efficiency and reduce costs.
• Reporting & Analytics
  • Prepare and present trade compliance reports and performance metrics to leadership.
  • Maintain accurate records for audits and regulatory inspections.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, International Business, or related field.
• Minimum 5+ years of experience in logistics or global trade operations and customs compliance.
• Strong knowledge of Malaysia customs regulations and global trade requirements.
• Proficiency in ERP and trade compliance systems (SAP, Oracle).
• Excellent communication and stakeholder management skills.

Preferred Skills

• Professional certifications (e.g., Certified Customs Specialist, Certified International Trade Professional).
• Experience in managing global trade programs in a multinational environment.
• Strong analytical and problem-solving abilities.

Job Type

Regular

Shift

Shift 1 (Malaysia)

Primary Location

Penang 15, Penang, Malaysia

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.