Program Manager

Diebold; Kuala Lumpur; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A global technology firm is seeking a Program Manager to lead its international delivery team in Kuala Lumpur. In this role, you will manage multiple interrelated projects, ensuring alignment with business goals. With over 8 years in project management and experience in Agile methodologies, you'll drive project performance and stakeholder engagement. This position requires overseas travel (up to 50% of the time) and offers an exciting opportunity to work in a dynamic global environment.

Benefits

Diversity and inclusion initiatives

Global company culture

Qualifications

• Minimum of 8 years in project management with at least 3 years in program management.
• Experience in full software development life cycle under different project methodologies.
• Able to work onsite at customer locations and travel up to 50% in Asia Pacific.

Responsibilities

• Independently manage programs with interrelated projects.
• Define project plans, budgets, and schedules for activities.
• Ensure alignment and prioritization of resources across multiple projects.

Skills

Project Management

Agile methodologies

Excellent problem-solving skills

Customer focused behavior

Quantitative skills

Education

University degree in Software Engineering or Computer Science

Tools

MS Project

MS TEAM

Jira

Confluence

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper‑connected, consumer‑centric world. Join us in connecting people to commerce in this vital, rewarding role.

As the Program Manager, you will be part of an international delivery team whose main tasks will be to develop, customize, implement, and integrate payment and self‑service applications into the designated customer environment (on‑premises or cloud). This includes all aspects of software engineering practice, working within project teams, end‑to‑end.

Responsibilities

• Independently manage programs with a group of interrelated projects requiring collaboration across multiple functional areas or business groups.
• Serve as an influential interface for DN's relationships with clients and partners.
• Participate in customer pre‑sales activities and workshops as requested to define the cost estimation of the project, using predefined tools contributing to economic and technical feasibility and business value to be delivered.
• Define project plan, budget and schedule all project activities. At program level, prioritize and plan projects to align with overall business goals and strategies.
• Define and deploy project organization and governance including work streams, roles and responsibilities, advisory board, and steering committees.
• Ensure project realization in terms of scope, time, cost and quality. Proactively manage project performance, risks, and issues against the agreed plan.
• Drive and control project P&L including financial forecasting. Report accurately and timely the status and profitability of the project. At program level, track budget across multiple projects.
• Ensure all project stakeholders are timely identified and engaged. Ensure that conflicts of interests are resolved timely and according to the target project scope.
• Ensure alignment and prioritization of assigned resources across multiple projects.
• Experience working in a matrix environment and teams working in different geographical locations including offshore. Experience in managing virtual teams.

Qualifications

• University degree in Software Engineering, Computer Science or of equivalent preferred. Proven SDLC knowledge and experience.
• Minimum of 8 years in project management experience with a minimum of 3 years' experience in program management.
• Experience in working in a global team environment (onsite and virtual), as team player and independent contributor.
• Experience in full software development life cycle under different Agile, Waterfall, or Hybrid environments.
• Aptitude for numbers and quantitative skills with basic accounting knowledge.
• Excellent problem‑solving skills and decision‑making abilities. Result‑oriented, strong negotiation, and influencing skills in managing clients and stakeholders.
• Customer focused behavior, consultancy, and presentation skills.
• Excellent reporting and documentation skills to ensure timely, clear, and concise information flow among stakeholders.
• Able to work onsite at customer locations. Overseas business travel (up to 50% of time) in Asia Pacific region.
• Experience in project collaboration tools - MS Project, MS TEAM, Jira, Confluence, etc.

Nice‑to‑haves

• PMP or equivalent certification and relevant banking or financial services industry experience will be a definite advantage.
• Knowledge in enterprise architecture, Java, SOA, Microservices, containerization, API and modern integration methods (e.g. Kafka).
• Knowledge on application interface or messaging protocols (ISO, REST, SOAP, TCP Socket etc.).
• Knowledge in DevOps, CI/CD and automation technologies, e.g., Bitbucket, Jenkins, Nexus, SonarQube, Xray.
• Experience in ATM or POS environments as well as the global card schemes.
• Knowledge in cloud technologies, such as virtualization, containers, high availability, data security, as well as the design and operation of cloud environments are a plus.
• Knowledge in card (debit and credit) and/or cardless payment projects and, of various flavors of ISO8583 implementations aligned with Payment industry standards, are a plus.

About Us

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Brightest minds + technology and innovation + business transformation. The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates, several legal entities might be applicable for a job offer. A list of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations