Program Executive

KMWE; Penang; On-site; MYR 35,000 - 55,000; Full time

Job summary

A manufacturing company in Malaysia is seeking a Sales Operation support specialist responsible for ensuring the smooth administration of sales activities. This role requires effective communication with the sales team and customers, strong organization skills, and the ability to manage multiple tasks. Candidates should possess a Bachelor's degree in Business or equivalent experience. This position offers opportunities for individuals who are detail-oriented and customer service-focused.

Qualifications

• Bachelor’s degree in a relevant field or 1 year of related experience.
• Ability to handle multiple tasks and deadlines under pressure.
• Excellent organizational skills and attention to detail.

Responsibilities

• Support Sales Operation department's daily administration.
• Manage correspondence between sales team and customers.
• Compile reports using Glovia system.

Skills

Detail oriented

Customer service oriented

Strong time management

Team player

Education

Bachelor’s Degree in Business Studies / Business Administration / Business Management / Marketing

Job description

Responsibilities

• Provide support to the Sales Operation department to ensure smooth administration of the day-to-day operation.
• Managing the correspondence and enhancing communication and relationship between the sales team and their customers.
• Providing data and compile sales turnover report, key performance indicators (KPIs) report and other required reports using Glovia system and sales forecast report to help the sales team.
• Request for periodic update of monthly sales forecast and annual demand from customers as and when needed.
• Assist Sales team to make accurate and rapid cost calculations in preparing sales quotations to customers.
• Receive and submit Sales Order Notification (SON) to Sales Operation Manager for approval.
• Generate and process sales order and provide troubleshooting assistance for sales order, account statuses and relevant problems in a timely manner.
• Keep record of sales trends.
• Reschedule customer delivery date using Glovia system and assist in expediting goods delivery to customer within the operation.
• Generate Return Goods Authorization (RGA) number for goods return from customer after verification and confirmation by Engineering, QA and Supplier Quality team.
• Review pending orders and specific customer requests and coordinate with other related departments to fulfill the customers’ requirements.
• Coordinate to ensure Engineering Change Notice (ECN) and New Production Introduction (NPI) from customers are communicated to the Engineering, Production, QA, Planning and Supply Chain Management team.
• Negotiate and close sales of spare parts with customers.
• Maintain an organized and accessible file system for Sales Operation.

Job Requirement

• Bachelor’s Degree in Business Studies / Business Administration / Business Management / Marketing; or 1 year or more of related working experience and training; or equivalent combination of education and experience.
• Detail oriented.
• Customer service oriented.
• Ability to work under pressure and to deadlines.
• Good team player.
• Strong time management and organization skills.