Production Support (L2)

Michael Page; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global technology-driven organization in Kuala Lumpur is seeking an experienced Level 2 Support Engineer to provide critical support for core applications. Candidates should have at least 5 years of IT experience and a Bachelor's degree in Computer Science or Engineering. This role offers exposure to regional projects, wellness benefits, and opportunities for career advancement in a stable and innovative environment.

Benefits

Wellness allowance

Generous leave policies

Career development opportunities

Regular team engagement activities

Responsibilities

• Provide Level 2 support for core applications.
• Manage incident resolution and system maintenance.
• Support end-of-day batch runs for smooth operations.
• Collaborate with stakeholders across teams.
• Implement application monitoring for proactive system health.

Skills

Communication skills

Analytical skills

Problem-solving skills

Teamwork

Education

Bachelor's degree in Computer Science or Engineering

Tools

AS400

Z/OS

CICS

VSAM

JCL

COBOL

MQ

Control-M

Geneos

Splunk

Ansible

Grafana

Job description

Responsibilities

• Provide Level 2 support for core applications
• Manage incident resolution, problem tickets, and system maintenance
• Support end‑of‑day batch runs and ensure smooth operations
• Collaborate with stakeholders across infrastructure, operations, and automation teams
• Implement application monitoring and dashboards for proactive system health

Work on mission‑critical enterprise systems with global impact. Permanent role with career growth and exposure to advanced mainframe tech.

Qualifications

• Bachelor's degree in Computer Science or Engineering
• 5+ years of IT experience, preferably in technology solution or support service delivery
• Strong communication, analytical, and problem‑solving skillsAbility to work in a fast‑paced, team‑oriented environment, including weekends or late hours
• Hands‑on experience in L2 or L3 production support and in AS400

Nice‑to‑Haves

• Familiarity with ITIL, SDLC, and enterprise tools (MQ, Connect Direct, Control‑M)
• Knowledge of monitoring and automation tools (Geneos, Splunk, Ansible, Grafana)Technical expertise in Z/OS, CICS, VSAM, JCL, COBOL, and tools like Endevor, File‑Aid
• Experience with Cards systems and CardLink is a plus

Our client is a leading global technology‑driven organization recognized for innovation and stability. They offer a collaborative environment where technology professionals thrive and contribute to impactful solutions across regions.

Benefits

• Exposure to regional projects and collaboration with global teams.
• Wellness allowance, generous leave policies, and inclusive team culture.
• Permanent role with career development opportunities in a global organization.
• Regular team engagement activities and a supportive work environment.

If you're ready to make an impact in global technology operations and grow your career, apply today and join a team that values innovation and collaboration!

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