Product Supervisor

Frasers Group; Pasir Gudang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail group in Malaysia is seeking a Product Supervisor to enhance customer experiences and manage a team. You will coach sales assistants, monitor stock deliveries, and ensure customer service excellence. The ideal candidate has at least 2 years of supervisory experience in retail and a passion for sports. This role may require long hours, weekend shifts, and public holidays. Join a dynamic team focused on growth and excellence in retail operations.

Qualifications

• At least 2 years’ experience as Supervisor in retail industry or equivalent experience.
• Passion for sports and the retail industry.
• Proven management skills in a small team.

Responsibilities

• Coach and train sales assistants in product knowledge and customer service.
• Monitor stock deliveries and processing.
• Assist in stock replenishment and inventory management.

Skills

Leadership

Customer service

Communication skills

Problem solving

Education

SPM or Diploma

Job description

Sports Direct is part of Frasers Group, a leading UK-based retail group with a portfolio of internationally recognised brands in sports, lifestyle, and fashion. Sports Direct Malaysia is currently looking for Product Supervisor to join our growing team. Sports Direct Malaysia currently operates a total of 40 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

• Assist to coach and train sales assistant in products knowledge and customer service standards.
• Assist in achieving monthly sales target of the shop.
• Assist in monitoring stock delivering & processing.
• Assists in stock replenishment activities
• Assists in Stock-take (routine, ad-hoc and/ or annual)
• To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same.
• To assist in product display arrangement and visual merchandising.
• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations.
• To assist in maintenance and cleaning of shop premises.
• To assist in stock take (routine, ad-hoc & annual) as and when required.
• Update to Shop Manager on staff performance.
• Update to Shop Manager if any Customer feedbacks.
• Implement/execute sales & promotion plans as and when required.
• Any other legal assignments requested by management from time to time.

Qualifications

• SPM with at least 2 years’ experience as Supervisor in retail industry / Diploma with at least 2 years as Sales Assistant (or equivalent)
• Have passion with Sports and retail industry
• Proven small team leadership and management skills.
• Have knowledge in analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.