Product Specialist/Senior Product Analyst - Regional Payroll

BIPO SERVICE MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading global payroll provider in Kuala Lumpur seeks a Product Specialist/Senior Product Analyst to align payroll products with regulations, analyze functionalities, and write specifications. The ideal candidate should have a degree in Information Systems or HR, along with 3-5 years of experience in HRMS products and a proactive attitude. Strong SQL knowledge and the ability to work independently in a fast-paced environment are essential for success in this role.

Qualifications

• 3-5 years of HRMS Products experience required.
• Regional payroll experience in Implementation, Support and/or System Testing preferred.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide regional payroll product’s system solutions.
• Analyze payroll product functionality and address change requests.
• Write Payroll Functional Specifications understandable by all parties.
• Meet deadlines and work demands effectively.

Skills

Payroll Product Analysis

Solution Design

Testing

Basic SQL

Proactiveness

Education

Degree in Information System/Payroll/HR or equivalent

Job description

Product Specialist/Senior Product Analyst - Regional Payroll

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Established in 2010 and headquartered in Singapore, BIPO is a global payroll and people solutions provider. Our comprehensive total HR solutions include our Human Capital Management (HCM) suite, Global Payroll Outsourcing (GPO) and Employer of Record (EOR) service across 160+ global markets.

We are better connected to support companies’ payroll and people solutions needs through a global network of 40+ offices, four R&D centres, and business partners across 160+ markets. To date, we have served 560,000+ headcounts and 3,300+ clients.

Purpose:

The job holder must ensure the payroll products are aligned and according to the employment and statutory regulations for the payroll countries. He/she must equip himself/herself with the payroll products knowledge and capable to perform his/her job independently. He/she may comprehend the requirements and regulations provided by local/regional team of the payroll countries, analyze and provide system solution diligently and able to write in Payroll Functional Specification.

Key Responsibilities:

• Regional payroll product’s system solution provider.
• Analyze and test the functionality of the payroll product reported by the local/regional team and inform the party if there is any change request required by the System.
• Business Process Analysis and provide system solution for any enhancement/customization/new functionality request brought up by the local/regional team.
• Understand employment and statutory regulations for the payroll countries and align with the System.
• Request for change if there is any discrepancy found from the Payroll System against the regulations for the payroll countries.
• Able to write Payroll Functional Specification that is understandable by all parties (including Research and Development and Quality Assurance Teams).
• Take overall responsibility and meet the deadline and work demands.
• Lead and coach/guide other junior team members who need help/guidance.
• Ensure the key performance indicators set are met.
• Offer to take additional responsibilities as and when required.

Interaction with Other Departments:

• Follow up with Project Management/Service Delivery/Support Team on Enhancement, Customization and/or New Functionality Request for the payroll products.
• Follow up with Research and Development and Quality Assurance Teams on Enhancement, Customization and/or New Functionality payroll product related request from local/regional team (if applicable).

Others:

• Involvement in Quality Action for the regional payroll products.
• Other duties as and when assigned.

Requirements:

• Degree in Information System/Payroll/HR or equivalent.
• Applicants MUST possess at least 3-5 years of HRMS Products experience.
• Preferably Regional payroll experience in Implementation, Support and/or System Testing.
• Extensive knowledge of Payroll Product Analysis, Solution Design, Testing, writing in Payroll Functional Specification and Basic SQL.
• Demonstrates proactiveness, initiative and personal accountability to meet network demands.
• Able to work independently in a fast‑paced and high‑demand environment.
• Preference to have experiences in HRMS (either in Product/Implementation/Testing).