Product Specialist

DKSH Group; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A global healthcare company is seeking a Product Specialist in Kuala Lumpur. The role involves managing the Dentall channel, achieving sales targets, and conducting product demonstrations. The ideal candidate will have a degree in a Science or Medical field, along with excellent communication skills and the ability to travel. Candidates should possess at least one year of relevant experience in a sales role.

Qualifications

• Minimum one year experience in a similar role.

Responsibilities

• Support superior in managing day-to-day operating expenditures.
• Implement action plans to achieve sales targets.
• Call/visit existing and prospective customers.
• Conduct product demonstrations.
• Prepare quotations/tender prices according to company policies.
• Record sales data for reporting and tracking purposes.
• Respond to customer orders and queries.
• Support internal stakeholders in relationship development.

Skills

Strong communication and negotiation skills

Basic knowledge of the industry/market

Proficiencies in office productivity tools

Good command in English

Willing to travel

Education

Degree or professional qualification in a Science- or Medical-related discipline

Job description

Title: Product Specialist

Location: Kuala Lumpur, MY, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 219224

Job Summary

The incumbent works closely with the Sales Manager in managing the Dentall channel.

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills and Knowledge

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken.

Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.