Product Owner (E-commerce)

Hilti (Canada) Corporation; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading construction industry company is seeking a proactive Product Owner to enhance the customer journey in e-commerce. You will manage the product backlog, write user stories, and collaborate with various stakeholders. Ideal candidates will have 4 years of experience in a similar role and possess strong Agile skills. Apply your expertise to contribute to innovative digital solutions that improve customer experience.

Benefits

Caring and performance-oriented culture

Comprehensive career development opportunities

Recognition as a Great Place to Work 2025

Qualifications

• 4 years of practical experience as a Product Owner in e-commerce or digital platforms.
• Strong understanding of Agile methodologies such as Scrum and Kanban.
• Excellent communication and stakeholder management skills.

Responsibilities

• Define and communicate product vision, roadmap, and KPIs.
• Own and manage the product backlog with clarity and prioritization.
• Write actionable user stories for development teams.
• Lead sprint planning and reviews in an Agile/Scrum environment.
• Collaborate with UX and development teams to deliver features.

Skills

Product Owner experience

Agile methodologies

JIRA

Confluence

Google Analytics

A/B testing

Communication skills

Data-driven decision making

Customer experience metrics

Job description

What\u2019s the role?

We are looking for a proactive and visionary Product Owner to join our e-commerce team. This role is pivotal in shaping and delivering digital solutions that enhance the customer journey on Hilti Online. You will be responsible for managing the product backlog, writing user stories, aligning with stakeholders, and ensuring timely delivery of high-impact features.

What does the role involve?

• Define and communicate the product vision, roadmap, and KPIs aligned with strategic business goals.
• Own and manage the product backlog, ensuring clarity, prioritization, and continuous refinement.
• Write clear and actionable user stories to guide development teams.
• Lead sprint planning, reviews, and retrospectives in an Agile/Scrum environment.
• Collaborate with UX, development, analytics, and business stakeholders to deliver high-impact features.
• Align with stakeholders across functions to ensure shared understanding and timely delivery.
• Analyze customer behavior, market trends, and internal data to inform product decisions.
• Ensure seamless integration of new features into the global e-commerce architecture.
• Act as the voice of the customer and advocate for user-centric design and functionality.
• Monitor product performance and iterate based on feedback and analytics.

What you need is:

• Experience as a Product Owner, ideally in e-commerce or digital platforms. Ideally 4 years of practical experience.
• Strong understanding of Agile methodologies (Scrum, Kanban).
• Experience with tools like JIRA, Confluence, Google Analytics, and A/B testing platforms.
• Excellent communication and stakeholder management skills.
• Analytical mindset with a passion for data-driven decision-making.
• Familiarity with e-commerce KPIs, conversion funnels, and customer experience metrics.

Why should you apply?

We know you have plenty of choices when it comes to your career. What makes Hilti stand out is our people. We pride ourselves on fostering an inclusive, caring and high-performing culture that embraces diversity in all its forms.

At Hilti, everyone has the opportunity to thrive. We welcome qualified candidates from all backgrounds and provide equal opportunities. What truly sets you apart at Hilti is your passion for teamwork, willingness to learn and grow, and drive to make an impact.

Whether you\'re in finance, marketing, product development, or any other team, your work directly contributes to advancements that make construction sites safer, more sustainable, and more efficient. Bring your unique perspective to a team that values what makes you you. Together, let\u2019s make construction better and build a better future for everyone, everywhere.

What do we offer?

We really value our people, and we\u2019ve worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance-oriented culture.
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
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