Product Manager - Business Fibre

Maxis; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur seeks a Business Fibre Product Manager to oversee the strategy and performance of the Business Fibre broadband portfolio. Key duties involve defining product strategy, managing P&L, and leading cross-functional teams to deliver high-quality services for SME and enterprise customers. The ideal candidate should have 4–8 years of relevant experience and a strategic mindset. This role offers a chance to innovate in a dynamic tech environment.

Qualifications

• 4–8 years of work experience with a minimum of 3 years in product management.
• Experience in telecommunications, media, technology, and management consulting is preferred.
• Familiarity with SME and enterprise market segments.

Responsibilities

• Define and execute the product strategy and roadmap for Business Fibre services.
• Manage the P&L for the Business Fibre portfolio.
• Lead GTM planning and execution for new product launches.

Skills

Strategic and commercial acumen

Strong analytical and problem-solving skills

Cross-functional leadership

Customer-centric mindset

Technical literacy in router technologies

Education

Bachelor’s degree in Business, Telecommunications, Engineering, or related fields

MBA preferred

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Business Fibre Product Manager is responsible for the strategy, commercial performance, and lifecycle management of the Business Fibre broadband portfolio. The role focuses on fibre connectivity as the core product, with adjacent bundling of complementary solutions. This includes defining the product roadmap, driving growth, ensuring service quality, and delivering superior customer experience for SME and enterprise segments.

What are you accountable for?

Define and execute the product strategy and roadmap for Business Fibre services, aligned with the overall Enterprise product strategy.

Translate market trends, customer insights, and competitive intelligence into product opportunities.

Lead cross-functional squads (Network, IT, Operations, Sales, Marketing, Finance) to develop and launch new offerings or product enhancements.

Identify adjacent solutions that enhance the core connectivity offering.

Own the router technology and device roadmap, including vendor selection, hardware refresh cycles, feature alignment, and firmware strategy.

Ensure product propositions are relevant, scalable, and aligned with evolving business customer needs.

2. Commercial Ownership

Manage the P&L for the Business Fibre portfolio.

Develop pricing, packaging, and promotional strategies to grow ARPU and market share.

Monitor product performance metrics — take-up, revenue, churn, and profitability — and implement commercial optimisation initiatives.

Build and maintain business cases to support product launches or portfolio enhancements.

3. Go-to-Market Execution

Lead GTM planning and execution for new product launches, enhancements and campaigns.

Define target customer segments, value propositions, and channel strategies.

Equip sales and partner channels with product collaterals, training, and sales enablement tools.

Collaborate with Marketing & Sales to develop campaigns and drive demand generation.

4. Customer Experience & Service Delivery

Work closely with network, service delivery, and operations teams to maintain service quality and performance.

Continuously improve installation, provisioning, and support experiences for business customers.

Ensure router and device management processes are efficient, cost-optimised, and scalable.

Proactively identify and address product pain points through enhancements or ecosystem partnerships.

Act as the product owner in governance forums.

Engage with internal teams (Network, IT, Finance, Legal, Regulatory, Sales) to align on execution priorities.

Manage relationships with router vendors and ecosystem partners to support product evolution.

Prepare product performance reports and strategic insights for management.

What do you need to have for the role?

Bachelor’s degree in Business, Telecommunications, Engineering, or related fields. MBA preferred.

4–8 years of work experience, with a minimum of 3 years in product management or other commercial roles.

Experience in telecommunications, media and technology (TMT), and/or management consulting is preferred.

Experience in pricing, packaging, and product lifecycle management.

Familiarity with SME and enterprise market segments.

Strategic and commercial acumen

Strong analytical and problem-solving skills

Execution-focused with ability to manage multiple priorities

Cross-functional leadership and collaboration

Customer-centric mindset

Technical literacy in router technologies and network connectivity

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.