Product Manager

AirAsia; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline company is seeking a Product Manager to join their digital team in Malaysia. The role involves managing the product backlog and collaborating with engineering teams to enhance the customer experience across various digital platforms. Candidates should have over 5 years of experience, including 2 years in product management, with a strong background in E-Commerce and Agile methodologies.

Qualifications

• 5+ years of experience with at least 2 years in a Product Management role.
• Familiarity with A/B testing and CRO.
• Experience managing high traffic E-Commerce sites (500k+ visitors per day).

Responsibilities

• Work with stakeholders to define and deliver the product backlog.
• Enhance the overall customer experience across digital platforms.
• Plan and prioritize product feature backlog and development.

Skills

Problem-solving

Customer experience improvement

Agile methodologies

Leadership

Analytical skills

Education

Degree in Computer Science, Engineering or relevant field

Tools

APIs and Microservices

Google Cloud

Javascript

Python

Job description

Join AirAsia’s digital team and help build products that make travel easier for millions of customers. In this role, you will work with stakeholders and engineering teams to turn ideas into user-friendly features across our platforms—from booking and check-in to payments and communication. You will shape the product vision, manage the roadmap, and ensure smooth delivery in an Agile environment.

If you enjoy solving problems, improving customer experiences, and working in a fast-paced digital setting, this role is for you.

What you will do:

• Work closely with stakeholders in AirAsia to conceptualize, define, design, develop and deliver the product backlog to provide a device, channel and medium independent experience to customers in the areas of booking, check-in, chatbot, payments, ancillaries, communications, payments etc
• Bring ease of use and simplicity to AirAsia digital platforms enhancing the overall customer experience
• Work with the software engineering team to work on new ideas from conceptualization to prototyping to engineering to production
• Providing vision and direction to the Agile development teams and stakeholders throughout the project and create requirements and stories
• Ensure that the team always has an adequate amount of groomed backlogs to work on.
• Plan and prioritize product feature backlog and development for the product
• Define product vision, road‑map and growth opportunities
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with the maximum value that is aligned with product strategy
• Lead the planning of product release plans and set the expectation for delivery of new functionalities
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals Research and analyze market, the users, and the roadmap for the product
• Follow our competitors and the industry
• Keep abreast with Agile/Scrum best practices and new trends

Your Experience:

• Degree in Computer Science, Engineering or relevant field Overall 5+ years of experience with minimum 2 years in a Product Management role, preferably in E‑Commerce (Prior experience in Software Engineering is a must)
• Familiarity with A/B testing and conversion rate optimization (CRO)
• Previously managed high traffic E‑Commerce sites (500k+ visitors per day)
• Good understanding of APIs and Microservices, Data Science, UI/UX, Javascript and/or python
• Good understanding of cloud (preferably Google cloud) and associated areas like app engine, pub/sub, cloud storage, monitoring, big query etc In-depth knowledge of Agile processes and principles
• Outstanding communication, presentation and leadership skills
• Prior experience working in the Travel domain is a big plus
• Excellent organisational and time management skills
• Sharp analytical and problem-solving skills
• Creative thinker with a vision