Product Manager

HSBC Electronic Data Processing (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking and financial services organization in Malaysia is seeking a Product & Sales Support Manager supporting the Hong Kong region. This role involves championing the sales analytic framework, managing sales performance tracking, and coordinating with sales teams. Candidates should have a degree in Business Administration or related fields and at least 3 years of experience in product and sales management. Fluency in English and Chinese, especially Cantonese & Mandarin, is a must. Competitive benefits include medical insurance and wellbeing amenities.

Benefits

Wellbeing Amenities

Miscellaneous, dental, optical allowance

Competitive paternity and maternity leaves

Industry competitive

Medical Insurance coverage

Qualifications

• University degree in relevant discipline; professional project management qualification preferred.
• 3+ years experience in Product and Sales management/support.
• Fluent in Chinese and English; Cantonese & Mandarin fluency is a MUST.

Responsibilities

• Champion sales analytic framework for Sales Department.
• Manage sales performance tracking to monitor activities.
• Coordinate with sales teams for growth strategies.

Skills

Sales analytics

Project management

Stakeholder management

Interpersonal skills

Fluent in English and Chinese

MS Excel with VBA

Education

University degree in Business Administration, Accounting, Finance or related discipline

Tools

MS Excel

MS PowerPoint

MS Access

Job description

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Product & Sales Support Manager – GCB 6, supporting the Hong Kong region primary business.

What you’ll do

• Champion sales analytic framework for Sales Department to perform analysis to support both regular and thematic initiatives.
• Manage sales performance tracking to monitor activities against business performance objectives and provide insight for strategy planning.
• Coordinate with sales teams to provide support on the delivery of growth strategies and key initiatives.
• Assist in supervising Sales Support Team and resources planning.
• Assist and support Sales Management Office in implementing strategies and meeting business objectives.
• Coordinate and work with other departments to prepare Management Information Reports.
• Contribute to complete ad hoc projects requested by Sales Management Office.
• Managing Product strategy, offering and pricing, business growth.
• Conduct timely market and competitor analysis to identify business opportunities.
• Develop customer engagement materials and work with SMO to carve out the outreach plan. Support other regulatory‑change projects by providing change requirements (e.g., FINI), opportunities, initiate product ideas and implement growth strategy.

Product Management & Governance

• Be responsible for adhering to the regulatory and internal requirement in the context of product governance and sales suitability framework.
• Oversee product governance, review product due diligence and design product policies and procedures to ensure adherence to internal policies and regulatory requirements.
• Support and re‑engineer the sales process from sales suitability and cross‑border perspective.
• Lead/support internal approval processes for new products.
• Prepare and coordinate paper and MI submission to ROC and POC meetings.
• Assist in different initiatives from product, system, etc.
• Prepare MI and meeting materials for reporting to POC, HELIOS CCM, EXO and Product Governance Forum.
• Support in Semi‑Annual Bond Concentration Review and Annual Customer Risk Rating Model Review, as HELIOS Continuous Control Monitoring items.
• Work with Global product team on HCBS product support and reporting.
• Conduct regular review on DIM.
• Prepare data reporting to support Global product team on ESG/Virtual Asset.

Requirements

• University degree in Business Administration, Accounting, Finance or related discipline preferably with a recognised professional project management qualification.
• 3+ years relevant working experience in Product and Sales management/support sectors with exposure to sales support, product management business, customer analytics, management reporting, strategy, and planning.
• Ability to converse and understand Chinese and English language fluently; where applicable country specific language fluency required in spoken and written knowledge of Cantonese & Mandarin is a MUST.
• Knowledge of sales support, product management and broking services.
• Ability to work with a wide range of stakeholders.
• Proficient in common analytics and project management tools e.g., advanced user in MS Excel with VBA knowledge, MS PowerPoint, MS Access.
• Team player with good interpersonal and communication skills with both stakeholders and senior management.
• Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development.
• Adaptability and flexibility to respond quickly to changing priorities.
• Self‑motivated and pragmatic with ability to work independently and under pressure.
• Strong interpersonal skills.
• Drive, teamwork, and positive cooperation towards the achievement of team/department goals.
• Solid understanding of the AMH & WPB workflow process and a strong working knowledge of operations policies and procedures.

Perks and benefits

• Wellbeing Amenities
• Miscellaneous, dental, optical allowance
• Competitive paternity and maternity leaves
• Industry competitive
• Medical Insurance coverage