Product Content Associate

Klook; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel experiences platform in Kuala Lumpur is seeking a Content Analyst to manage and optimize product content for better customer engagement. The ideal candidate should have a bachelor's degree, a keen eye for detail, and strong analytical skills. Responsibilities include analyzing data to improve product pages and ensuring content accuracy. The role welcomes fresh graduates and values customer-focused individuals who thrive in a dynamic environment.

Qualifications

• Fresh graduates are welcome to apply.
• Fluency in written Chinese is a plus.
• Experience in content creation and data entry is a plus.

Responsibilities

• Analyze product content and performance data for improvement.
• Manage product content to ensure it is up to date.
• Conduct user research and testing to streamline booking experience.
• Work with teammates to enhance user experience.
• Identify potential causes of problems and propose solutions.
• Complete ad-hoc tasks related to user booking experience.

Skills

Customer focus

Attention to detail

Fluency in English

Data analytical skills

Proactive work ethic

Education

Bachelor's degree or above

Job description

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

You will focus on delivering high-quality, accurate, and engaging product content/setting while ensuring that our product pages are clear, user-friendly, and aligned with both user needs and business goals.

What you’ll do:

• Analyze product content and performance data regularly to identify areas for content improvement and propose actionable strategies to optimize performance

• Manage product content for travel products, ensuring that descriptions, pricing, and settings are up to date and optimized for customer engagement

• Conduct regular user research and testing to identify ways to streamline the booking experience, enabling faster decision-making for customers

• Work closely with teammates and cross-functional stakeholders to support projects that enhance the user experience

• Analyze data and challenge existing pain points to identify potential causes of problems and propose solutions accordingly

• Complete ad-hoc tasks and projects as assigned, with a focus on enhancing the user booking experience

What you'll need:

• Bachelor's degree or above. Fresh graduates are welcome to apply

• Customer-focused and always seeking what is best for the customer

• Able to handle routine work with a positive attitude and maintain consistent performance over time

• High responsibility, strong attention to detail in completing tasks accurately and thoroughly

• Fluent in spoken and written English. Fluent Chinese is a plus

• Content creation and data entry experience are a plus

• Data analytical skills and the ability to think critically about user needs and product content are a plus

• Proactive, efficient, quick to learn, and has a strong work ethic

• Globally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.