Product Consultant (Smartphone) Ayer Itam

Calibre Events Solution Sdn Bhd; Penang; On-site; MYR 24,000 - 40,000; Full time

Job summary

Calibre Events Solution Sdn Bhd in Penang invites a Product Consultant (Smartphone) to join our Ayer Itam store. You will demonstrate smartphone features, assess customer needs, and present tailored solutions to drive sales and customer satisfaction.

In a fast-paced retail setting, you will build relationships, resolve inquiries, and stay updated on new models and technologies. Fluency in English and Malay is preferred to engage diverse customers.

Qualifications

• Proven experience in retail sales or product consultancy, ideally within technology or telecommunications.
• Strong product knowledge or ability to master detailed specifications.
• Excellent communication and interpersonal skills.
• Demonstrated ability to meet/exceed sales targets.
• Customer-centric approach with enthusiasm for helping customers.
• Ability to work in fast-paced retail environment and manage multiple interactions.
• Problem-solving skills and ability to handle objections.
• Reliability, punctuality, strong work ethic.
• Familiarity with smartphone brands and market positioning.
• Fluency in English and Malay; additional languages advantageous.

Responsibilities

• Demonstrate comprehensive knowledge of smartphone features, specifications, and benefits to potential customers.
• Assess customer needs and preferences to recommend the most suitable smartphone products.
• Engage in consultative selling to understand customer requirements and provide tailored product solutions.
• Achieve sales targets and contribute to team sales performance through consistent customer acquisition and conversion.
• Provide exceptional customer service and post-sale support to ensure customer satisfaction and loyalty.
• Maintain accurate records of customer interactions, sales transactions, and product demonstrations.
• Stay updated on the latest smartphone models, technologies, and market trends.
• Build and maintain strong relationships with customers to encourage repeat business and referrals.
• Collaborate with team members and management to create an engaging retail environment.
• Handle customer inquiries and resolve concerns professionally and promptly.

Skills

Retail sales

Product knowledge

Communication skills

Sales targets

Customer-centric

Multi-tasking

Problem-solving

Reliability

Punctuality

Smartphone brands familiarity

Bilingual English/Malay

Job description

Product Consultant (Smartphone) Ayer Itam

Demonstrate comprehensive knowledge of smartphone features, specifications, and benefits to potential customers

Assess customer needs and preferences to recommend the most suitable smartphone products

Engage in consultative selling to understand customer requirements and provide tailored product solutions

Achieve sales targets and contribute to team sales performance through consistent customer acquisition and conversion

Provide exceptional customer service and post-sale support to ensure customer satisfaction and loyalty

Maintain accurate records of customer interactions, sales transactions, and product demonstrations

Stay updated on the latest smartphone models, technologies, and market trends

Build and maintain strong relationships with customers to encourage repeat business and referrals

Collaborate with team members and management to create an engaging retail environment

Handle customer inquiries and resolve concerns professionally and promptly

What we're looking for

Proven experience in retail sales or product consultancy, ideally within the technology or telecommunications sector

Strong product knowledge or the ability to quickly master detailed technical specifications and features

Excellent communication and interpersonal skills with the ability to engage diverse customer demographics

Demonstrated ability to meet and exceed sales targets consistently

A customer-centric approach with genuine enthusiasm for helping customers make informed decisions

Ability to work in a fast-paced retail environment and manage multiple customer interactions

Problem-solving skills and the ability to handle customer objections with professionalism

Reliability, punctuality, and a strong work ethic

Preferably familiar with smartphone brands and their competitive positioning in the market

Fluency in English and Malay; additional languages are advantageous