Product and Design Director

ZALORA Malaysia; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur seeks an experienced product and design leader. You will own and drive the product strategy and design excellence, leading a team of product managers and designers. The ideal candidate has a strong background in product management and UX research, with a proven record of success in consumer-facing products. This role offers a supportive work environment that prioritizes employee wellbeing and career growth.

Benefits

Flexibility woven into lifestyle

Focus on mental and physical wellbeing

Career growth opportunities

Friendly and team-fueled culture

Qualifications

• In-depth experience in product and design, preferably in e-commerce or tech.
• Strong record of shipping consumer-facing products and leading design teams.
• Ability to influence platform strategy while working with engineering.

Responsibilities

• Own and drive product and design strategy, aligning with business priorities.
• Lead and scale product managers and designers while developing clear career paths.
• Collaborate across teams to deliver end-to-end product outcomes.

Skills

Product management

UX research

Design systems

Stakeholder management

E-commerce experience

Education

Bachelor’s degree in Design, HCI, Computer Science, Business

Job description

Responsibilities

• Strategy & Vision: Own and drive the product and design strategy, budget, and capacity plans for your domains, aligning roadmap to Zalora’s business priorities and technology strategy; position design as a strategic force across Zalora (product vision, roadmaps, design system).
• Team Leadership: Lead, hire, coach and scale product managers, product designers, UX researchers and design ops; create clear career ladders, competency frameworks and high‑performing rituals.
• Inter‑functional Collaboration: Work with Engineering leads to create and deliver OKRs/roadmaps; proactively manage risk, dependencies, and escalations to protect delivery.
• Cross‑functional Delivery: Partner closely with CTO, Engineering, Commercial, Data and Operations to deliver end‑to‑end product outcomes—from discovery and prototyping to launch, iteration and measurement.
• Design Excellence: Own design quality and UX standards (design reviews, research, accessibility, usability metrics) and evolve the company design system and design ops.
• Customer & Data Driven: Ensure user‑centric discovery, qualitative research and data‑driven prioritisation inform roadmaps; set KPIs and OKRs for product/UX impact.
• Operating Model: Define and mature product processes (discovery, PRDs, experiment frameworks, handoffs, analytics), governance and interfaces to engineering and commercial stakeholders.
• Stakeholder Influence: Evangelise product and design thinking across executive stakeholders; represent Product & Design in leadership forums and governance bodies (budgeting, approvals).
• People & Culture: Build a strong culture (knowledge sharing, reviews, onboarding) and foster values of ownership, one‑team collaboration and measurable impact.

What success looks like (first 6–12 months)

• Organization: Clear structure and hiring plan for Product & Design; updated role ladders and competency matrix implemented.
• Strategy & Roadmap: Aligned 12–18‑month product & design roadmap with CTO and business leaders; measurable OKRs defined.
• Design System: Design system maturity and adoption increased across squads (fewer UI inconsistencies, faster delivery).
• Delivery & Impact: Delivery cadence stabilised, time‑to‑market reduced, and at least one high‑impact product/UX initiative shipped with measurable lift (conversion, retention or NPS).
• Cross‑functional ways of working: Embedded discovery and experiment culture; product–engineering SLAs and handoffs improved.

Required Experience & Skills

• Bachelor’s degree in Design, HCI, Computer Science, Business or related field; advanced degree is a plus.
• Indepth experience of product and design, ideally in e‑commerce, marketplace or high‑growth consumer tech.
• Strong track record of shipping consumer‑facing products and leading design organisations and hands‑on experience in product discovery, UX research, design systems, and analytics‑driven product management.
• Comfortable working deeply with engineering and CTO; able to make trade‑offs, understand technical constraints and influence platform strategy.
• Proven experience growing, mentoring and scaling cross‑functional teams (PMs, UX, researchers, design ops).
• Experience setting and driving KPIs/OKRs, running experiments/A‑B tests and using analytics to prioritise.
• Exceptional stakeholder management; able to present to senior leadership, influence cross‑functional priorities and drive change.
• Experience or strong understanding of Southeast Asian markets and consumer behaviours is a plus.

Nice‑to‑have

• Experience running or scaling a design system and design ops functions.
• Previous experience reporting to a CTO or leading product teams with in‑technology organisations.
• Familiarity with mobile‑first consumer experiences, personalization, and post‑purchase flows.

Benefits

• An exciting platform to make your success story.
• Have the utmost care for your mental and physical wellbeing.
• Flexibility woven into your lifestyle.
• A seamless work environment with a friendly & team‑fueled culture.
• Career growth aligned to your professional and personal needs and goals.